Job Description
GENERAL DUTIES & RESPONSIBILITIES
• Provides technical support activities for a production processing environment.
• Installs, maintains and supports operating system and/or its components and subsystems.
• Analyzes and resolves problems related to failures in operating system and ancillary software components.
• Provides technical assistance to programming staff in analyzing application software amends, performance and resource consumption.
• Creates and maintains complete documentation as it relates to installation and status of software.
• 24x7 support for operating systems and ancillary software.
• Educates internal users on software capabilities and use.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in computer science or information technology or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Requires knowledge of one or more operating systems used by FIS
• Ability to understand and apply technical concepts
• Ability to solve problems using learned techniques and tools
• Basic understanding of installation methodologies and toolsets as well as networking concepts and protocols
• Team skills including the ability to establish and maintain effective working relationships
• Flexibility, versatility, dependability
FIS JOB LEVEL DESCRIPTION
Advanced professional role requiring extensive skill and proficiency. Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Expected to mentor others on staff and is a role model for rest of team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to highly visible, sensitive and critical systems. Typically requires eight to ten years programming experience in a technical environment.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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