Supply Center Specialist

Location: Waltham, MA Relocation assistance is NOT provided. 

*Must be legally authorized to work in the United States without sponsorship.

MUST RESIDE IN WALTHAM, MA: Requires daily travel to client sites.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work:

As a Supply Center Specialist, you will deliver outstanding customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.  

A day in the Life:

• Provide outstanding customer service by building positive relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.  
• Lead all aspects of daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain efficient product mix and accuracy.  
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand.  
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.  
• Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.  
• Use internal systems (e.g., Supply Center Management System) to manage orders, identify usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as required and/or assigned including training and onboarding of new Supply Center Service Representatives.

Keys to Success:

Education

• High school diploma or equivalent required; bachelor's degree preferred

Experience

• Requires a minimum of 1 year of confirmed experience in customer service, retail, sales, research & development or another related field. 
• Organized, attention to detail and ability to work autonomously 
• Customer-centric and has ability to quickly pick up customer requirements and respond quickly 

Knowledge, Skills, Abilities

• Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager. 
• Demonstrate a sense of urgency, contagious optimism and a “can do” demeanor 
• Greet challenges and change as an opportunity 
• Has courage and confidence to try new things and learn from mistakes 
• Encourages, motivates and collaborates well with others 
• Builds effective partnerships with customers and colleagues 

Physical Requirements / Work Environment

• Work hours must be performed during normal business hours to match delivery times and customer hours. 
• Daily car travel to and from account locations is required. Mileage is reimbursed. 
• Required to be able to lift up-to 15 lbs. 
• May be required to stand for long periods of time while performing work duties.

BENEFITS:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.