Supervisor, Operations

Supervisor, Operations - Santa Ana, Costa Rica 

Does playing a vital role in business growth sound exciting to you?  Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you passionate about helping others and providing world-class customer experience? How about offering up your skills in a global business that is committed to moving money for the better? Join Western Union as a Supervisor, Operations. 

Western Union powers your pursuit 

Role Responsibilities 

• Supervise day-to-day operational processes for agent onboarding and support, ensuring service levels and compliance standards are met. 

• Act as primary liaison for network clients, managing escalations, inquiries, and relationship follow-up with professionalism and accuracy. 

•  Oversee transaction monitoring, reconciliations, and basic accounting controls, ensuring data integrity and timely issue resolution. 

• Support process improvements and automation initiatives to enhance efficiency and accuracy across operational workflows. 

• Prepare periodic reports and dashboards to monitor key performance indicators and identify areas for improvement. 

Role Requirements 

• Bachelor’s degree and 2–4 years of experience in operations or financial services, ideally with network or partner management exposure. 

• Solid understanding of basic accounting principles and reconciliation processes. 

• Strong analytical and communication skills; comfortable handling multiple priorities. 

• Proficiency in Excel and operational reporting tools (e.g., Salesforce, Oracle, or similar). 

• Collaborative mindset, problem-solving orientation, and attention to detail. 

• Excellent English communication skills – both written and spoken – are essential for success in this role. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista  

• In-house company doctor services  

• Transportation services options  

• Referral Program award  

• Pan American Medical and Life insurance  

• Cafeteria Discounts  

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-GGC #LI-Hybrid