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Job Summary
Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.
Job Description
Overview
The Office Supervisor oversees, supervises, monitors, and generally manages the daily operations of the administrative office. Supervises administrative staff, receives payments, processes payments, accepts applications, performs all necessary administrative tasks, and delivers excellent customer service and skill.
Essential Functions
1 Assigns, evaluates, and supervises administrative staff performing customer service; directs and coordinate work, delegates assignments, and provides coaching, direction, and evaluation as needed.
2 Implements plans, schedules, and assignments; determines objectives needing emphasis; recommends or adjusts work priorities, project schedules, resources, and work plans as required; oversees customer service and office skills, evaluates work performance, and recommends awards for employees.
3 Gives advice, counsel, instruction, and identifies routine training needs for employees; provides knowledge and expertise on administrative functions, customer service, general accounting, and daily office measures; ensures appropriate internal controls are in place and regularly audits cashier tills, accounts, and general billing activities.
4 Estimates and determines personnel needs and assigns administrative work accordingly; interviews and makes recommendations for selection of candidates for filling positions or termination.
5 Hears and resolves minor complaints from employees; refers serious complaints to higher level supervisors or managers; recommends disciplinary actions.
6 Finds, recommends, and implements methods to improve administrative operations, production, and effectiveness; develops guidelines, procedures, policies, rules, ISO Audits and regulations; monitors compliance and resolves issues that arise; performs other special projects as assigned.
7 Performs any and all other work as needed or assigned.
Knowledge and Skills
1 Knowledge of correct grammar, spelling, and punctuation.
2 Knowledge of public administration, office and personnel management, and office operations.
3 Knowledge of the City's payroll, accounting, or purchasing procedures
4 Ability to use office machines including, copier, fax machine.
5 Ability to maintain records journals and files.
6 Ability to write, clear and accurate reports.
7 Ability to deal tactfully and courteously with the public and other city employees.
8 Ability to handle difficult and unusual situations.
9 Ability to analyze information and develop sound conclusions.
10 Communicating effectively verbally and in writing.
11 Establishing and maintaining strong working relationships.
MINIMUM QUALIFICATIONS:
EDUCATION:
High school diploma or GED.
EXPERIENCE:
Six (6) years of customer service or administrative experience involving any of the following areas:
Revenue collections
Invoicing
Payment processing/accounts payable
Payroll
Accounting
Budget preparation
Auditing and/or issuing personal security identification media
AND
One (1) year of leadwork or supervisory responsibilities. (This experience may be included in the required experience listed above.)
EQUIVALENCIES:
Associate degree in any field plus four (4) years of the required experience, including one (1) year of leadwork or supervisory responsibilities, will meet the education and experience requirements.
Bachelor’s degree or higher in a non-specified field plus four (4) years of the required experience, including one (1) year of leadwork or supervisory responsibilities, will meet the education and experience requirements.
Bachelor's degree (or higher) in a business, public administration, or social science field plus two (2) years of the required experience, including one (1) year of leadwork or supervisory responsibilities, will meet the education and experience requirements.
Salary Range
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.