Summer 2026 Intern - Program Coordinator, Security Technology Operations

Join Salesforce and define the future of Customer Relationship Management Solutions with a strong emphasis on AI-driven innovation. We deliver a scalable, high-performance cloud computing platform that not only empowers our customers but is also enhanced by AI to provide intelligent insights and automation used by millions of people around the world each day for their businesses.

Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

We look forward to receiving your application!

Physical Security Technology Operations:

This is a unique opportunity for a candidate who wants to have a direct, measurable impact on a global scale. Here's what makes the role exciting:

Hands-On Impact: Candidates won't just manage projects; they will directly lead complex technical projects and drive operational improvements that have a tangible impact on a global organization.

Hybrid Role: The position offers a rare chance to work at the intersection of technical project management and people-centric change management. This allows a candidate to develop a holistic skill set, ensuring technology doesn't just work but is also seamlessly adopted.

Data-Driven Leadership: The team leverages data to make decisions, using metrics like CSAT scores and ticket age reduction to validate our work and drive continuous improvement.

High-Performance Culture: The team is committed to growth and development, with achievements in Great Manager, Engagement, and Inclusion scores. We have a strong focus on training, certifications and development programs.

Responsibilities:

As an intern, you can expect to be focused on bridging the gap between technical project delivery and successful user adoption. Your responsibilities would be grounded in the projects and operational rhythms, including:

• Project & Operations Support:

  • Assist in the day-to-day management of projects like the radio program rollout in India, helping to coordinate with vendors and internal teams.

  • Support the WAVE PTX gateway implementation and similar technology projects, ensuring a stable foundation is built for wider deployment.

  • Help maintain project documentation, dashboards, and timelines for initiatives like the base building integration project in Chicago and New York.

• Change Management & Communication:

  • Support the change management efforts for projects, including preparing communication plans and drafting updates for stakeholders.

  • Assist in coordinating training sessions and creating documentation to ensure users are prepared, supported, and confident in using new tools.

  • Help drive the adoption of new processes and tools, such as the use of Asana and Slack lists for team execution.

• Data & Performance Analysis:

  • Gather and analyze data on key metrics, such as CSAT scores and ticket age reduction, to help the team validate its impact.

  • Assist in sharing and presenting missed call metrics to SecOps and GOC leaders to identify communication gaps and opportunities for improvement.

  • Contribute to dashboards that provide visibility into project health and operational performance.

• Work closely with several other teams such as Security Design, Global Safety & Security Strategy & Operations, Security Operations, IT & Infrastructure, and vendors to achieve goals

• In addition, you will have access to resources and events to help you grow both professionally and personally. You will go through global onboarding, role-specific training, and intern-specific onboarding to ensure you are set up for success. Throughout your internship, you will be part of events including Executive Speaker Series, Volunteer Time Off, Workshops, and Socials. You will also have recruiter check-ins, general guidance and support to make the most of your internship experience. Lastly, you have access to participate in any of our Employee Resource Groups (ERGs).

• As a Futureforce intern, you will not only contribute to the meaningful work our teams do, but you will also have the opportunity to interact with senior executives and network with a number of employees across the company. In addition to these impactful opportunities, ensuring you participate in a number of events outside of your day-to-day duties is top of mind for us.

Minimum Qualifications:

• Strong background in Management Information Systems, Business Analytics, Security, or related field

• Must be located in North America

• Communication Skills: The ability to communicate clearly and effectively with diverse stakeholders, from technical teams to end-users.

• Project Coordination: Foundational knowledge of project management principles and the ability to assist with task tracking, scheduling, and resource coordination.

• Data Analysis: A basic understanding of how to analyze data and draw conclusions to inform decision-making.

• Problem-Solving: A proactive and solutions-oriented mindset to help identify and resolve issues as they arise in projects.

• Technical Aptitude: The capacity to understand and communicate technical concepts related to physical security technologies, such as access control and camera systems.

Preferred Qualifications:

• Familiarity with Collaboration Tools: Experience with platforms like Asana and Slack

• Security Knowledge: Basic knowledge of security frameworks or concepts like NIST or ISO 27001

• Data Visualization: Experience with data visualization tools or a knack for creating compelling data-driven presentations

• Change Management Experience: Prior exposure to change management principles or communications

• Vendor Management: Any experience working with external vendors like Motorola or RFC wireless

• Contributions to the security community such as research, public CVEs, bug-bounty recognitions, open-source projects, and blogs or publications

• Familiarity with security tools such as static analysis, runtime analysis, black-box testing