Strategic Projects & Insight Director, Global Travel Retail
The Global Travel Retail department is a strategic business entity of CHANEL, with the mission to reinforce the House’s leadership in this dynamic channel while ensuring sustainable growth and safeguarding brand equity. By anticipating industry shifts, fostering innovation and building meaningful collaborations internally and externally, Global Travel Retail drives transformative strategies for the future.
Reporting to the Head of Global Travel Retail, the Strategic Projects & Insights Director will act as a visionary and transformative leader, shaping the long-term strategic vision to 2035, driving high-impact initiatives, influencing external partners, and embedding Travel Retail expertise within the organization. By guiding insights and fostering alignment, this role sustains CHANEL’s excellence in Travel Retail.
Position located in Geneva, Switzerland with frequent worldwide travels.
THE IMPACT YOU CREATE AT CHANEL :
Strategic Lead & Business Transformation
Steer and enrich the long-term Travel Retail strategy and roadmap, aligned with CHANEL’s global vision, to secure sustainable growth and brand Image and be ahead of the industry in the next 10 years.
Drive the TR 2035 vision internally and co-build and roll-out the developement plan with Regions and Divisions.
Lead high-impact cross-divisional strategic projects, ensuring progress, alignment, and measurable results through clearly defined KPIs.
Act as a strategic advisor to Travel Retail Divisions and regional teams, embedding expertise and driving alignment.
Travel Retail Industry Influence
Represent CHANEL at major industry forums and conferences to gain fresh insights and engage with the TR ecosystem, fostering long-term partnerships and growth opportunities for the House.
Cultivate trusted relationships with airports, operators, media agencies, and industry stakeholders to reinforce CHANEL’s leadership in Travel Retail.
Oversee major TFWA events to elevate CHANEL’s visibility and influence in the industry.
Serve as the internal reference point to build and deploy TR industry and traveler insights across Regions and Divisions.
Coordinate with PR/Communication teams the Media strategy across markets in Travel Retail.
Travel Retail Intelligence & Insights
Build a robust intelligence roadmap with the Global Insight & Foresight Team and external partners to analyze traveler and consumer behavior and industry prospective.
Analyze competitive dynamics, retail evolution, traffic forecasts, and business performance to anticipate trends and adjust strategy proactively.
Share actionable insights across the Travel Retail network to guide decision-making and strengthen expertise across all categories.
Leadership & People Development
Be an active member of the Global TR Executive Committee, shaping decisions and driving impact with a strong spirit of transformation.
Lead and inspire a direct team of 2 people while coordinating a broader network of cross-functional Travel Retail executives.
Animate the Travel Retail community by promoting collective success, sharing best practices, and organizing regular meetings to bring together all TR leaders.
YOU ARE ENERGIZED BY:
Defining long-term visions that anticipate and transform the Travel Retail landscape.
Driving impactful cross-functional projects with measurable business, brand and financial outcomes.
Building strong relationships and influence with stakeholders inside and outside the House, partnering across cultures.
Representing CHANEL with credibility, creativity and authority in global forums and industry discussions.
Traveling and connecting with new people.
Working in a fast-paced environment.
WHAT YOU CAN BRING TO THE TEAM:
Leading the Business & strategic thinking
Proven ability to design and execute long-term strategies in Travel Retail.
Strong commercial acumen with experience in global partnerships.
Analytical mindset with deep expertise in consumer insights, intelligence, and market dynamics.
Leading Others
Inspirational leader with a passion for talent development and cross-functional collaboration.
Strong influencing and communication skills, with experience engaging C-level stakeholders.
Leading Self
Curious, humble, and committed to continuous growth.
Agile in complex and multicultural environments.
Results-oriented, mission-driven, and guided by CHANEL’s values.
WHAT CHANEL CAN OFFER YOU:
Chanel is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work.
You can learn, grow and develop with the House of CHANEL, with the opportunity to contribute to shaping the future of Travel Retail while deepening your exposure to the 3 Divisions and all Regions of the House. At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.