POSITION SUMMARY
• The Pharmacist Manager (formerly known Pharmacist Supervisor) is responsible for the managing the day-to-day operations of a team of Pharmacists and Technicians. Monitors productivity and performance standards, plans and directs work flow and project assignments. Oversees production volume to ensure service standards are met. Identifies and assists in resolving recurring issues impacting team key metrics. Sets expectations and drives accountability for performance management and employee development. Conducts hiring, training and evaluation of staff. Responsible for team’s adherence to expectations, including corporate attendance and employment policies. Works with Senior Pharmacy Manager to develop policies, procedures and business work plan for team. Recognizes and recommends operational improvements.
ESSENTIAL FUNCTIONS
• Schedule and monitor staff and day to day workflow.
• Develop employee’s skills, evaluate performance and provide feedback.
• Conducts hiring, training and evaluation of staff.
• Develop, monitor, and provide accountability for employee’s compliance to quality, service and production standards
• Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
• Address staff concerns and day to day operational, system, customer service, quality and professional issues.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with Senior Pharmacy Manager to analyze operations and overall efficiencies of the pharmacy.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects.
• Other special projects and tasks as assigned.
QUALIFICATIONS
• Pharmacist License in good standing
• Indiana Pharmacist License Preferred
• Minimum 3 years pharmacist licensure preferred
• PC skills including proficiency in Microsoft office
• Good organizational ability
• Strong attention to detail
• Ability to work in fast-paced production environment
• Willingness to work a flexible schedule based on business needs
• Ability to handle difficult conversations and handle confidential matters
ABOUT THE DEPARTMENT
• The Pharmacy Operations Group is crucial to achieving our mission of helping to achieve a more sustainable health care system and better health for all. Members of this team are on the front line every day – interacting with patients, strategizing on improvements and efficiencies, and processing more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.