Hiring.fm
Thermo Fisher

Sr Technical Support Specialist, RTS SEM/DB

Washington, District of Columbia, USA Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

SR. Remote Technical Support Specialist, SEM/DM

***Open to ALL Regions in the US.**

Thermo Fisher Scientific Inc. dominates the science service industry, generating roughly $40 billion in annual revenue. We aim to assist customers in promoting global health, cleanliness, and safety.

Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD or equivalent experience. For more information, please visit www.thermofisher.com.

Who are we looking for

The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within a multi-cultural team. If you enjoy the introduction of software solutions on top of high-performance systems, this is an excellent opportunity to change the world.

  • Supports projects in the Remote Technical Support Department to boost efficiency.
  • Provide technical communication between Production, R&D, and Global Tech Support.
  • Provide “root cause” analysis and actively take part in resolving technical issues.
  • Collect, analyze, and report data to solve problems and improve the company’s inner processes.
  • Conduct postmortem analysis for solved support calls and collaborate on leading continuous improvement processes.
  • Bring together parts issues and collect Field Replaceable Unit (FRU) requests for all types of microscopes and their modules.
  • Actively seek chances to lower installation and warranty costs based on collected data and analyses.
  • Lead assigned RTS tasks, e.g., PPI, Service Documentation requests, CAPA, etc.
  • Seek opportunities to improve product quality.
  • Follow effective documents IMS, EMS, and work on documentation.

How will you get there

  • At least a bachelor’s degree in software, Electronics, Mechanics, or a combination of both education and meaningful work experience.
  • Strong social skills, both written and verbal.
  • Ability to travel (Approximately 30%).
  • Capability to work autonomously and collaborate within a team.
  • Experience in project management.
  • Knowledge and experience in Product Data Management (ECR\\O or NPI) is advantageous.
  • Proactive and customer-focused.
  • 5+ yrs of experience in SEM Systems

What do you need

  • Excellent communication skills (both face-to-face and via mail) and the ability to influence and communicate technical concepts to various audiences.
  • Affinity with software applications and computer hardware.
  • Hard-working and outgoing personality.
  • Ability to manage multiple tasks independently.
  • Proven capability in collaborating effectively with diverse teams across functions and cultures.

Why us

  • Opportunity to join Thermo Fisher Scientific—a company culture that stands for integrity, involvement, intensity, and innovation!
  • Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits).
  • Excellent career progression opportunities with a large and growing global employer.
  • Collaborative work in an international environment.
  • Strong Team Spirit and Active Career Management.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

The hourly pay range estimated for this position based in District of Columbia is $50.00–$74.37.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs

  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement

  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards