At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Key Responsibilities:
Lead the planning and implementation of key omnichannel customer engagement projects, coordinate cross-functional resources, monitor progress, and provide regular updates on project outcomes to drive continuous execution and optimization of the omnichannel strategy. Collaborate closely with Business Units and Marketing Teams to co-design and execute digital marketing initiatives across Gilead’s owned channels (including face-to-face call, WeChat, and meetings), enhancing customer engagement quality and strengthening brand impact. Oversee the design and optimization of user journeys and experiences within the omnichannel engagement ecosystem, ensuring consistent, seamless, and value-driven scientific interactions across all channels and touchpoints. Collaborate closely with internal Commercial Operations teams to leverage data insights for marketing optimization and decision-making, enhance field team execution effectiveness in omnichannel engagement, and strengthen capability building and training for field representatives.
Qualifications:
主要职责：
主导全渠道客户互动关键项目的规划与实施，协调跨职能资源、跟进执行进度，并定期汇报项目成果，推动全渠道战略持续落地与优化。 与各业务部门及品牌团队紧密合作，共同策划与执行公司互动渠道（包括线下拜访、微信、会议等）的数字营销活动，提升客户互动质量与品牌影响力。 统筹全渠道客户互动生态体系的用户旅程设计与体验优化，确保客户在各渠道和触点中获得一致、流畅且具价值的学术体验。 通过与业务规划及运营各职能团队的紧密合作，利用数据洞察支持营销活动优化与决策，提升销售团队在全渠道客户互动中的执行有效性，并推动一线销售团队全渠道客户互动能力建设与应用培训。
任职资格：
Please apply via the Internal Career Opportunities portal in Workday.