Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
How you’ll make an impact:
The Sr. Manager, Planning, Flow and Analytics is responsible for driving the coordination of production, workforce, and order flow across the Braselton Distribution Center to ensure service level agreements (SLAs), productivity, and cost goals are consistently achieved. This role oversees volume and labor planning, wave management, and operational analytics—partnering closely with Operations Directors, Workforce Management, and Human Resources to optimize staffing, throughput, and overall building performance. This role leads a team of both exempt and non-exempt professionals working across multiple shifts.
35% Planning – Production and Workforce
- Responsible for volume and workforce planning by shift and in alignment with volume forecasts and financial budget.
- Develop UPH goals to ensure alignment with budgeted CPU. Partner with Operations Directors to address and resolve issues with misses to department and building UPH targets.
- Plan workforce required to support SLA and UPH metrics on a daily, weekly, and monthly basis.
- Develop and teach all direct reports the specific workforce planning logic, techniques, and methodology to ensure appropriate staffing to support productivity and SLA requirements.
- Provide staffing needs to Human Resources to support timely recruitment and employment.
- Effectively communicate with all business partners to ensure service metrics are met or exceeded.
20% Wave Planning
- Own and manage flow of work into and out of the facility to meet/exceed service level agreements (SLA).
- Ensure accuracy and timeliness of all workflow waves.
- Responsible for exceptions (any order not properly flowing through normal processing steps) from identifying, understanding root cause, eliminating root causes, timely processing to meet SLA’s.
- Manage the complexities and dynamics of flow alternating between Wholesale, Retail and eComm channels, between processing engines and across shifts.
20% Flow
- Own and manage flow of work in the facility in to meet/exceed well-defined service level agreements (SLA). Ensure waves are replenished, picking is timely and staffing levels are adjusted to support accomplishment of timely wave completion.
- Ensure timeliness (starting and closing) of all workflow waves.
- Develop and teach all direct reports the specific order flow to ensure all work is flowing to the distribution floor for processing.
- Responsible for exceptions (any order not properly flowing through normal processing steps) from identifying, understanding root cause, eliminating root causes, timely processing to meet service metrics.
25% Analytics
- Support and lead data initiatives for the Braselton operations team.
- Manage development of financial models to support large scale projects and initiatives.
- Perform statistical analysis to investigate forecast variances and propose forecasting solutions.
We’d Love to hear from you if:
Must Have:
- General understanding and knowledge of the latest distribution center technologies.
- Solid working knowledge of all Microsoft Office applications.
- Strong analytical and leadership skills required.
- Effective communication skills both written and verbal (influencing, collaborating, etc.).
- Strong organization skills with the ability to prioritize competing demands.
- Proven ability in making sound business decisions (focus on the decision-making process and the use of solid data to formulate and implement decisions).
- Ability to work a flexible schedule and evening or weekend shifts.
Preferred Skills and Experience:
- Bachelor's degree or equivalent experience in business, logistics, supply chain or related field
- 3+ years experience leading non-exempt teams
- 5-7 years of managerial level experience with a preference of 1-3 years in the apparel distribution functional area and experience in DC processing functions and Waving.
- Prior experience community outreach and relationship management
- Experience working within a sophisticated Information Technology (IT) structure.
- Experience working a high volume, fast-paced Supply Chain environment.
- Bilingual in Spanish is a plus
OUR Team Members:
- Lead Courageously: Have a strong sense of personal values that align with our Company values
- Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
- Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
- Drive Growth: Set aggressive goals and implement plans precisely
- Cultivates Innovation: Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes
Make a career at Carter’s:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.