Sr Manager, Productivity & Efficiency

About the Role

As a Senior Manager, Productivity & Efficiency, you will lead a team focused on driving optimization across retail operations through engineering principles, productivity initiatives, and continuous improvement. You will be accountable for shaping recommendations and building solutions in partnership with cross-functional teams, ensuring programs are designed collaboratively and set up for successful execution by implementation partners. Success in this role depends on strong cross-functional collaboration, shared problem-solving, and the ability to influence and align stakeholders.

You will play a critical role in shaping how our stores operate by evaluating opportunities, designing strategic initiatives in process design, labor allocation, and productivity testing, and building a community of practice that connects teams across brands.

What You'll Do

• Partner closely with Platform Operations, Field Leaders, and cross-functional teams to define and prioritize work that supports store and brand goals.
• Facilitate alignment on success criteria, milestones, and stakeholder communication for initiatives before handoff to implementation teams.
• Conduct quantitative and qualitative analyses to assess performance, benchmark processes, and identify opportunities for improvement.
• Develop recommendations and decision-ready materials that ensure implementation partners are equipped with clear, collaborative solutions.
• Build and maintain strong cross-functional partnerships, ensuring alignment, transparency, and collaboration across stakeholders.
• Build cross-functional partnerships and drive alignment across key stakeholders.

Who You Are

• 3–5 years of process design experience; 1–3 years of Retail Store/Operations experience preferred.
• Experience and knowledge of time and motion standards systems (e.g., MOST), Six Sigma, or Lean practices.
• Proven success in leading cross-functional program design efforts, including governance, alignment, and executive reporting.
• Skilled at relationship-building, with a proven ability to foster collaboration, influence senior leaders, and partner effectively across functions.
• Strong critical thinking, analytical, and problem-solving skills with the ability to manage complex data and bring others along in the process.
• Comfortable with ambiguity and adept at working in a dynamic, team-oriented business landscape.
• Flexible schedule to meet business needs, including overnight travel.