SmartBug Media is the full-service digital agency of choice for organizations looking to
create resilient growth across the entire customer lifecycle, with a strong focus on the
HubSpot ecosystem. From marketing to sales, revenue operations to customer success,
and e-commerce to integration, SmartBug combines sound strategies and technology with
top talent to help clients set the course for continued success. Recognized globally,
we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won
numerous Comparably awards for our culture and leadership. We're not just HubSpot's
highest-rated partner worldwide but also a two-time HubSpot North American
Partner of the Year and proud Elite Partner. SmartBug is also a proud Google
Premier Partner.
The Sr. Manager, Integrations will be responsible for architecting and executing our most technically demanding CRM projects. You will be our foremost expert in moving clients from Salesforce to HubSpot and building robust, scalable integrations. Your expertise will directly enable us to win and deliver for upmarket clients, and you will be instrumental in building our delivery methodologies and mentoring the entire CRM team.
A typical day for you would be:
- Act as the senior technical resource for the team, training and mentoring CRM consultants and specialists on data modeling, integration patterns, and migration best practices. Recruit, mentor, and manage a high-performing team of consultants, architects, and specialists. Establish the "CRM Consultant" career tracks and foster a culture of excellence and continuous learning;
- Train and coach the team on HubSpot native features/ tools. Lead cross-functional calls with integration developers and strategists to bridge knowledge gaps;Serve as the lead technical architect for all Salesforce-to-HubSpot migrations and complex integration projects;
- Develop the "SmartBug Way" for CRM delivery, specifically creating standardized playbooks, checklists, and documentation for data migration and integration within Tettra;
- Design custom solutions within the HubSpot platform (Sales, Service, and Operations Hubs) to solve complex client business challenges;
- Own and maintain the practice's HubSpot and Salesforce sandbox environments for testing, training, and demo purposes;
- Ensure the consistent, high-quality delivery of all projects, managing client escalations as they arise.