Sr. HR Business Partner

InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud’s secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com.  

Job Details: 

The HR Business Partner will support InvoiceCloud’s India business by providing strategic advice to local leaders and employees. Key responsibilities include leadership coaching, employee development, recruitment, and handling employee relations specific to the India market. The role will work closely with managers on change and talent management, ensuring alignment with local business needs and culture. 

As part of the global HR team, this position collaborates with the broader HR Business Partner team, Total Rewards, Operations, Recruiting, and Learning & Development to integrate strategies, share insights, and maintainconsistency across regions. 

Key Responsibilities:  

Leadership Coaching 

• Act as a frontline resource for InvoiceCloud India employees partnering with the extended leadership team, people leaders and individual contributors on coaching, development, and employee relations matters. 
• Play a key role in working with people leaders on change management and talent management initiatives.
• Provoke positive changes in people management by coaching and encouraging effective feedback loops between employees and managers.
• Partner with Learning & Development on leadership training and continuing education initiatives. 

Organizational Design & Strategic Planning 

• Identify organizational gaps and deploy impactful people strategies that enable the teams to perform effectively, and scale efficiently with an eye towards global best practices.  
• Conduct talent reviews and begin thinking about succession planning with key stakeholders. 
• Positively collaborate across peer groups - specifically, individuals within Recruiting, Training and Finance to optimize the acquisition, integration, and development of InvoiceCloud talent and achieve company goals.
• Provide guidance and input on business restructuring, workforce planning and succession planning. 

Biannual Promotion Process  

• Collaborate on promotion process with the broader HR team including assisting with promotion files, manager coaching and Workday changes.
• Keep abreast of local best practices, market data and regulations 

Employee Relations & PIPs 

• Autonomously manage employee relations with an unbiased balanced approach with a high degree of discretion.
• Lead Performance Improvement Plans (PIPs) partnering with managers on documentation, plan initiation, feedback, and execution. 

Engagement 

• Partner on annual Engagement survey working with leaders to build clear metrics and action plans.
• Collaborate with the global HR team to build and implement programs and initiatives across InvoiceCloud. 

Reporting & Analytics 

• Collaborate on Yearly OKRs & KPIs as well as board tracked metrics.
• Conduct data analysis and prepare presentation materials as needed in line with business and HR requests.  
• Partner with FP&A and Recruiting to identify key metrics and proactively measure trends to inform the business. Manage all Workday related job changes.
• Conduct exit Interviews and manage exit process including reporting on exits quarterly to assess trends, strengths, and development opportunities.
• Help build and maintain policies that support both local and global business’s needs.
• Collaborate with other global HR members to improve on internal HR processes and best practices 

 Qualifications:  

• Bachelors degree or equivalent
• 10-15 years experience working within HR, preference for progressively responsible roles in HR or working in an existing HR Business Partner capacity
• Experience working for a global organization – preferably a GCC or a startup
• Experience with employee relations & performance management
• Proficient with Microsoft Office Suite, Workday, Greenhouse and other HR specific systems a plus 

Benefits 

We offer a comprehensive and competitive benefits program designed to support the wellbeing, growth, and work–life balance of our India team members: 

• Health & Wellness Coverage: Comprehensive medical insurance for employees and their families, including spouse, children, and parents.
• Leave & Time Off: Generous paid time off (PTO), and public holidays, along with flexibility for personal and family needs.
• Parental Benefits: Paid maternity and paternity leave, along with additional family support programs for new parents.
• Recognition & Rewards: Participation in global and local recognition programs that celebrate contributions and milestones.
• Employee Engagement & Culture: Access to Employee Resource Groups (ERGs), team events, and volunteering initiatives that promote inclusion and community.