Location: Markham, Ontario
Job Description:
What is the role?
As a member of the Finance Business Technology group, the Senior Financial Systems Analyst plays a critical role in supporting both production operations and enhancements. This role ensures the Finance & Accounting department operates efficiently by resolving system issues, optimizing processes, and managing helpdesk support requests. The analyst will oversee the intake, dispatch, and resolution of support tickets, ensuring timely and effective service delivery.
Additionally, the analyst will serve as the administrator for the company’s expense management system (Concur), ensuring its configuration, maintenance, and user support align with corporate policies and financial controls.
The role also acts as a finance subject matter expert in cross-functional initiatives, contributing to fixes, enhancements and company-wide changes that impact Finance. Success in this role depends on strong collaboration with stakeholders across IT, Finance & Accounting, FP&A, Supply Chain, and other business units.
Salary Rage - $80,000 - $100,000
Key Responsibilities
- Manage and triage helpdesk support requests related to financial systems, ensuring timely dispatch and resolution.
- Monitor ticket queues and coordinate with IT and other support teams to address issues and enhancements.
- Provide oversight and reporting on helpdesk performance metrics and user satisfaction.
- Troubleshoot, investigate, and resolve operational system issues related to financial transactions and reporting.
- Support period-end close activities.
- Document processes, standard operating procedures, and training materials.
- Provide training and guidance to Finance and Accounting users.
- Liaise with IT to facilitate bug fixes, enhancements, and testing.
- Identify and recommend process improvements to stakeholders
Expense Management System Administration (Concur)
- Serve as the primary administrator for Concur, managing configurations, workflows, and user access.
- Ensure compliance with corporate expense policies and financial controls.
- Provide user support, training, and documentation for Concur.
- Monitor activities and coordinate with external support and IT as required.
Other Deliverables
- Represent Finance in cross-functional discussions, ensuring financial requirements are captured and implemented.
- Collaborate with IT, Accounting, and other teams to gather requirements and design future-state processes for production bugs and enhancements.
- Lead or support UAT testing, post-go-live support, and training.
- Document business requirements and translate them into technical specifications for development teams.
Skills, Experience, Education, Certifications
- Degree in Accounting, Business Information Systems or related field
- CPA designation strongly preferred
- 5 years of relevant experiences including project management, financial systems implementation
- Experience in working with large ERP systems such as Dynamics, SAP, or Oracle
- Experience administering Concur or similar expense management systems.
- Familiarity with internal controls and access management.
- Strong understanding of accounting and finance processes.
- Experience managing helpdesk or support ticket systems is an asset.
- Proficiency in SQL, Tableau, Microsoft Access, Excel, Word, PowerPoint.
Competencies
- Excellent communication skills – be able to collaborate and communicate clearly to multiple stakeholders including IT, accounting and finance, external consults, project team etc.
- Strong organizational and time-management skills.
- Analytical and detail-oriented with a problem-solving mindset.
- Self-starter with the ability to work independently and collaboratively.
- Ability to manage competing priorities under pressure.
- High integrity and professional ethics.