Sr. Business Analyst, Life and Annuity

Job Summary:

The Sr Business Analyst is responsible for working with stakeholders to elicit, analyze, specify, and validate business requirements and admin processes to meet business needs. Must be able to work with a diverse stakeholder group bringing analytical & thought leadership to initiatives that directly impact operational effectiveness, product development, and customer experience.  The Sr. Business Analyst possesses advanced analytical thinking, problem solving, and personal interaction skills and is a subject matter expert of the company’s business systems, admin processes, and methodologies.

The Sr. Business Analyst typically does not lead others but may provide limited coaching and training to less experienced business analysts.

Duties & Responsibilities:

• Develop and maintain a thorough understanding of the company’s products, admin processes, methodologies, and technologies.
• For moderately-complex to complex business challenges involving software implementation, regulatory updates, and admin processes.
  • Elicit, analyze, document, and communicate detailed business requirements.
  • Facilitate discussions with business partners to elicit, review and finalize requirements.
  • Develop test scenarios and test plans and perform testing to verify business requirements.
  • Define QA Acceptance Criteria, verify and sign-off test results.
• Documentation: Create and maintain business requirements for impacted projects, system workflows, Administrative Guidelines, and project related training materials.
• Lessons-learned: Facilitates lessons-learned including quality, timeliness, and action items for future projects.
• Project Management: With the supervision of the Lead BA or manager develop requirement work plans, identify task dependencies, develop estimates, determine resource skill requirements, and provide status updates.
• SME: Share knowledge, give guidance, provide quality & efficiency feedback and support management in areas of expertise.
• Customer Satisfaction: Collaborate with business partners to identify opportunities to enhance and support employee, agent, and policyholder experience.

Experience and Education Requirements

• Bachelor's Degree preferred. Preference in Business Administration, Information Technology, or related field
• Minimum 2 years’ experience in BA role.
• 2+ years’ experience in Life Insurance & Annuity industry.
• Insurance coursework (LOMA), BA Certification (IIBA), or business process training (LEAN Six Sigma), or equivalent preferred.

Knowledge, Skills and Abilities

• Excellent verbal, written communication, and presentation skills with ability to effectively explain complex ideas to various stakeholders (managers, cross-functional teams, internal clients).
• Excellent analytical, problem-solving skills, and decision-making skills.
• Excellent interpersonal and collaboration skills with ability to build trust, listen and ask effective questions with the goal of creating successful business solutions and effective business partnerships.
• Excellent documentation writing skills with attention to detail.
• Excellent planning, organizational, and time management skills. Thrives in fast-paced environment with the drive to take on new challenges.
• Advanced understanding of customer experience with customer service orientation.
• Advanced understanding of business analysis concepts, SDLC process, and project management.
• Advanced understanding of requirements management tools, techniques, and methodology.
• Advanced understanding of business process design.
• Advanced technical knowledge including proficiency in Microsoft Office Tools (Word, Excel, PowerPoint, Visio). Working knowledge of JIRA, a plus.

Other Requirements:

• Perform other functions, duties and projects as assigned.
• Regular and punctual attendance
• Some travel may be required (less than 10%)

 

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