We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As a Sr. Analyst, Intradiem Intraday, you will lead and manage the configuration of Intradiem for offline content deliveries across Contact Centres. You will monitor the progress and effectiveness of offline deliveries, analyze data to identify trends and opportunities for Intradiem KPIs, and present actionable insights to leadership teams. Coordinate and perform testing for Intradiem maintenance upgrades, including Business Acceptance Testing (BAT). Document test plans, results, and any identified defects or issues. Collaborate with IT, business stakeholders, and the Intradiem vendor to ensure successful implementation of upgrades and fixes. Maintain documentation of Intradiem rules, action logs, offline deliveries tracker, job aids and BAT use cases. Communicate updates on offline deliveries, system changes and performance metrics to relevant stakeholders. Provide training and support to end-users as required.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed
Who you are
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 18th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Action Planning, Analytical Thinking, Business Operations, Key Performance Indicators (KPI), Leadership, Service Levels, Workforce Management (WFM)