Specialized Operations Support at Take command

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

Join our dynamic Specialized Operational Support (SOS) team as a fully remote, 1099 contractor and experience unparalleled flexibility and freedom. Since September 2021, our SOS program has been perfect for individuals from various backgrounds, including stay-at-home parents, college students, and career changers. From assisting clients with health insurance plan selection to handling issue tickets, you'll engage in diverse and rewarding tasks that keep your workday interesting and fulfilling. you will have a minimum hourly commitment of 20 hours a week with the potential to flex up to 40 hours a week. This role offers an exciting chance to explore the health insurance industry while contributing to our mission of improving the system.

Responsibilities:

Serve as the kind and knowledgeable voice for the client
Navigate our platform to help customers choose a health plan
Act as the frontline support team for employees navigating their amazing new benefits to help them select the best health plan.
Research details and costs for employees with high-health needs and take extra steps to ensure the right plan has been chosen
Research application issues by reviewing accounts, calling insurance carriers, and communicating with our clients as needed
Input client information in a timely and accurate manner to ensure carrier deadlines are met
Create Excel documents if needed for special projects
Research health plans, doctor networks and prescription costs
Submit Insurance applications

Requirements:

Ability, willingness, and comfort to engage with customers
Exceptional attention to detail and ability to multi-task
Able to prioritize Customer and/or Vendor issues and escalate or solve with urgency
Familiarity working with web-based tools such as CRM tools like HubSpot or other payment processing forms
Excellent written, proofreading, and verbal communication skills
Must be detail oriented, organized and have the ability to multitask
Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
Must have access to a reliable computer and strong wifi connection
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred

This is a 1099 seasonal contract at $20/hr

Working at Take Command

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.

A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
Unlimited personal vacation in addition to regular company holidays.
401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
Paid parental leave for new parents.
Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story!

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.