Software Architect

Job Title:

Software Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Overview

We are looking for a skilled Software Architect with strong experience in telecommunication systems and real-time cloud solutions to join our R&D team developing the CCaaS Migration Tool (ixMigrate) — an intelligent automation platform that enables enterprises to seamlessly migrate from legacy or on-prem contact center platforms to modern Contact Center as a Service (CCaaS) environments.

As an Architect, you will design and guide the implementation of scalable, event-driven, and fault-tolerant architectures using modern cloud and workflow orchestration technologies. You will collaborate closely with cross-functional teams to ensure the system delivers high reliability, low latency, and operational excellence across distributed deployments.

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Responsibilities
    •    Define and evolve the system and solution architecture for the CCaaS Migration product in alignment with business and technical goals.
    •    Work with engineering teams to translate functional and non-functional requirements into robust designs using C4 modeling, Temporal, GraphQL, PostgreSQL, and Azure services.
    •    Ensure the platform supports real-time data transfer, workflow orchestration, and secure multi-tenant operations.
    •    Drive architectural decisions related to scalability, observability, and system resiliency (e.g., rollback, parity testing, fault recovery).
    •    Collaborate with DevOps to define IaC (Terraform) and deployment blueprints for private and hybrid cloud environments.
    •    Provide technical leadership and mentorship to developers, ensuring code quality, performance, and architectural consistency.
    •    Support integration with telephony APIs, CRM, and WFM systems, ensuring low-latency and reliable migration of call flows, IVRs, and routing logic.
    •    Partner with Product and QA teams to validate architecture through end-to-end automated testing and synthetic traffic validation.

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Qualifications
    •    Bachelor’s or Master’s degree in Computer Science, Telecommunications, or related field.
    •    8+ years of experience in software architecture, with strong exposure to telecom, real-time, or CCaaS systems.
    •    Expertise in cloud platforms (Azure preferred; AWS or GCP a plus) and Infrastructure as Code (Terraform).
    •    Proven experience designing systems using microservices, containers (Docker/Kubernetes), and event-driven architectures.
    •    Hands-on knowledge of Python, GraphQL (Hasura), and workflow orchestration frameworks such as Temporal.
    •    Familiarity with real-time communication protocols (SIP, WebRTC, voice routing) and contact center APIs (Genesys, NICE, Five9, Amazon Connect, etc.).
    •    Strong understanding of CI/CD, observability (Application Insights, Elasticsearch), and security best practices.
    •    Excellent communication and leadership skills with the ability to influence and mentor technical teams.
    •    Experience working in Agile/Scrum environments.

Location:

POL Krakow - ul. Lubomirskiego 20, Unity Tower 14th Flr

Language Requirements:

Time Type:

Full time

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