ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
VTS Service Specialist in the Vision Technology Solutions (VTS) team shall be responsible for the installation, maintenance, and repair of ZEISS vision care devices. Should work closely with customers to ensure the optimal performance of our products, provide technical support, and deliver exceptional service. This role requires a combination of technical expertise, customer service skills, and a commitment to upholding ZEISS high standards of quality and innovation.
Service Operations:
Responsible for closure of service requests for the assigned territory.
Understand the criticality of the request &maintain timelines for closure as per the protocol
Maintain necessary documentation of service records and strive for excellence in service rendered.
Revenue Generation
To be able co-ordinate with sales team of assigned territory for VTS lead generation follow-ups & Closure
To conduct follow-up calls with install data base to add value on the device usage.
To follow-up on leads generated in the conferences/ Digital Media/ Lab Yatra
AMC (Service contracts)
Encourage customers to bring them into VTS service contracts for the assigned territory.
To conduct preventive maintenance of the VTS devices for the assigned territory
To constantly find ways to upbring service revenues for the assigned territory
Demos/Application Support:
To plan, execute VTS demos for the assigned territory
To maintain records of all VTS demos conducted across India
Existing customers usage to be monitored for bringing the best outcomes from VTS devices
Development
Follow a culture of continuous improvement and learning
Demonstrate a self-directed and high-performance culture
Preferred Qualifications
Graduation Certification in electronics or IT-related fields.
Experience with medical or vision care equipment.
Multilingual skills (depending on the region).
Technical Skills
Troubleshooting and Problem Solving
Electronics and mechanical aptitude
Basic Software proficiency
Network & IT Skills (LAN, Wi-Fi..Etc.)
Safety practices
Customer Service Skills
Collaboration and Teamwork
Regulatory knowledge of medical devices shall be advantageous.
Your ZEISS Recruiting Team:
Itishree Pani