GEA Group is seeking a proactive and detail-oriented Service Sales Support Executive to join our Liquid & Powder Technologies (LPT) division. This role is essential in supporting the service sales team while actively engaging in spare-part sales activities (30-40%) to drive growth in GEA aftermarket services. You will collaborate closely with internal stakeholders and customers to deliver spare-part solutions that ensure optimal performance of GEA equipment.

Responsibilities / Tasks

Sales Support & Coordination

Prepare and manage service and spare part quotations, contracts, and proposals for LPT equipment.
Handle invoicing, purchase orders, and monitor shipment, clearance, delivery, and accounts receivable, in coordination with internal and external stakeholders.
Maintain CRM records and track service sales pipelines and open quotations.
Support the preparation of service agreements, including preventive maintenance contracts and spare parts packages.
Execute orders for spare parts and field service, ensuring on-time delivery to customers.
Maintain the installed base database, including data entry, document control, and other administrative tasks.
Monitor stock levels, manage inventory, and coordinate ordering processes.
Prepare and support service documentation such as reports, manuals, and related materials.

Active Sales Engagement

Actively identify and follow up on spare-part sales opportunities through customer visits, calls, emails, and installed base analysis.
Participate in customer meetings, technical discussions, and commercial negotiations alongside the service sales team.
Monitor competitor activities and market trends to support strategic sales initiatives.
Serve as a key point of contact for customers regarding spare-part inquiries and follow-ups.
Ensure high levels of customer satisfaction through timely and professional support.

Your Profile / Qualifications

Bachelor’s degree in Engineering, Food Technology, Business, or a related technical field.
Minimum 2 years of experience in sales support, customer service, or technical sales—preferably in industrial equipment or process technology.
Strong communication and interpersonal skills with a customer-first mindset.
Proficiency in Microsoft Office and CRM tools (e.g., Salesforce).
Familiarity with process equipment in food, dairy, beverage, or pharmaceutical industries.
Understanding of service business models, including spare parts, maintenance, and digital services.
Experience in preparing technical-commercial proposals and managing service contracts.

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