Service Now Developer
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
Network Support Services (NSS) team is responsible for creating automation to improve manual processes and speed up the delivery of requests, with a strong focus on ServiceNow's ITSM and Request modules. Our goal is to provide the best user experience to the NSS engineers and our internal clients..
What you will be doing:
- Design, develop, and implement ServiceNow solutions with a primary focus on the ITSM and Request modules to streamline and optimize IT service management processes.
- Collaborate with cross-functional teams to gather requirements, design solutions, and ensure seamless integration with existing systems and processes, including integrations with Resolve automation platform.
- Develop and maintain automation scripts and workflows within ServiceNow to automate routine ITSM tasks, such as catalogue items, workflows, and scripts.
- Perform code reviews and provide technical guidance to junior developers to ensure high-quality code and adherence to best practices within the ServiceNow environment.
- Monitor and analyze ITSM performance data to identify areas for improvement and implement automation solutions to enhance service reliability and efficiency.
- Stay updated with the latest industry trends and technologies in ServiceNow and ITSM, and incorporate them into the development process.
- Identify opportunities to improve workflow and create supporting documentation for review by peers and management.
- Troubleshoot and resolve complex ITSM issues by leveraging ServiceNow tools and techniques to minimize downtime and improve overall service performance.
- Utilize case management system (CMS) to document status updates and problem resolutions within ServiceNow.
- Perform customer service duties and respond to customer requests as defined by management.
- Maintain ITSM services documentation related to work area within ServiceNow.
- Will be working in 2pm to 11 pm IST Shifts
What you bring :
- 2 to 4 Years of experience in ServiceNow and its ITSM and Request modules, as well as integration capabilities with other platforms, particularly Resolve Systems.
- Proficient in JavaScript development and experienced with ServiceNow's CMDB.
- Proficiency in scripting and automation frameworks (e.g., Ansible, Puppet, Chef) and their application within ServiceNow.
- Experience with IT service management protocols and technologies (e.g., TCP/IP, DNS, DHCP, SNMP).
- Familiarity with IT hardware and software, including routers, switches, firewalls, and load balancers, as they relate to ServiceNow integrations.
- Experience with REST and SOAP APIs for integrating and automating IT services within ServiceNow.
- Excellent problem-solving skills and the ability to troubleshoot complex ITSM issues within ServiceNow.
- Strong analytical skills to interpret ITSM performance data and identify optimization opportunities within ServiceNow.
- Effective communication skills to collaborate with cross-functional teams and present technical information clearly.
- Ability to work independently and manage multiple tasks and projects simultaneously.
- Attention to detail and a commitment to producing high-quality work.
- Continuous learning mindset to stay updated with the latest industry trends and technologies in ServiceNow and ITSM.
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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