The Service Contracts Product Manager will be responsible for managing the portfolio and partnering with key stakeholders to introduce new products. Our team is focused on delivering peace of mind coverage with robust manufacture expertise in the Applied and Life Science markets. You will be part of an experienced team of Product Managers that enable the portfolio direction and integration for our customers. We have great opportunity for growth in this business and need an enthusiastic and driven individual to help reach those goals.
The Services Product Management team is a global team, and you will have the opportunity to collaborate around the globe. Your day-to-day interactions will include individuals across businesses functions including other product managers, sales, delivery, and operations. Your work will be focused on the evolution and expansion of our Service Contract portfolio. This includes developing business cases, introducing new service products and managing existing products to drive profitable growth.
Responsibilities include:
Executing annual Contracts portfolio operating plan to achieve global order growth targets
Partnering with Instrument New Product Introduction (NPI) teams to introduce successful Service products
Managing day to day escalations with a Customer 1st mindset, determining root cause, and implementing corrective action to prevent future issues.
Collaborating with the regional Sales & Delivery team to identify growth opportunities
Build business case proposals for regional, product opportunities, and lead them from inception through ramp-to-volume
Support the maintenance, correction, and improvement of internal document resources
Soliciting feedback from internal and external customers including, division product marketing & Customer Service Organization (CSO) for product positioning and value proposition improvements
Provide management updates and status reports of business results
8+ years of product management experience with demonstrated knowledge and projects
Experience in the life science industry
Proficient skills in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Sharepoint and Teams
Excellent verbal & written communication skills
Experience in working with worldwide customers and is a strong advocate for customer focus and customer driven development; demonstrated success with “voice of the customer”
Ability to work independently to plan, prioritize workload, schedule time, assess and solve problems
Ability to travel up to 10%
Bachelor’s Degree in Business, Science related field or equivalent. MBA preferred.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 10, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $135,840.00 - $254,700.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.