The Service Center Manager is a senior leadership role responsible for the overall strategic direction, proactive management, and financial performance (P&L) of the multi-functional turbomachinery maintenance workshop in the UAE. This facility specializes in the service, repair, and overhaul of complex rotating equipment, including steam turbines, centrifugal compressors, and pumps.
The incumbent will drive continuous improvement, operation, ensure adherence to stringent quality and safety standards, and develop the facility and personnel to maximize return on investment (ROI).
Hold full P&L responsibility for the overall administration, financial health, and operational performance of the Service Center.
Develop and implement strategic plans to advance market share, grow sales, and ensure a sustainable and optimal Return on Investment (ROI) for the facility.
Lead the development of departmental budgets, monitor expenses, and establish robust financial controls to ensure profitability and strict adherence to planned financial goals.
Initiate, monitor, and control operational costs for repair projects to ensure profitability.
Provide accurate cost model input for all quoting purposes and support the Sales team with guidance and direction on individual quotations, developing market-driven, customizable solutions.
Lead cost reduction planning and implementation efforts, managing and reducing risk associated with warranty, scrap, and rework.
Direct, coordinate, and control all activities of the multi-functional workshop, including machining, welding, balancing, assembly, and reverse engineering operations.
Maintain full ownership and accountability for the Service Center’s work-in-progress (WIP) inventory and flow.
Plan and control long-term strategic objectives and daily shop operations, developing, organizing, and administering concepts that challenge traditional approaches to drive business improvement.
Champion the development and implementation of innovative repair technologies to support all serviced product lines, including compressors and Single-stage/Multi-Stage steam turbines.
Design and implement master schedule capacity plans for critical path components and monitor work processes to enhance quality, productivity, and delivery speed.
Promote and maintain a positive attitude for a safe, healthy, and high-quality work environment, adhering to international best practices (HSE).
Implement the company's Quality Assurance programs and oversee all necessary compliance for ISO 9001 (or equivalent standards) certification and maintenance.
Implement procedures to meet and achieve full compliance with all relevant local and governmental regulatory requirements in the UAE.
Monitor safety committee recommendations and actively implement proactive safety programs in an attempt to minimize reportable injuries and incidents.
Provide proactive leadership, direction, and guidance to all salary and hourly shop personnel, fostering a collaborative, participative, and team-oriented approach to continuous change and improvement.
Plan and organize methods to develop the facility and its personnel capabilities to ensure strategic goals are met.
Accountable for all staffing decisions, including the hiring and discharging of personnel.
Lead and administer disciplinary procedures, ensuring all personnel are treated fairly and equally, while monitoring supervisory performance to reinforce this standard.
Lead the department's annual salary plan for approval and administer the approved plan.
Prepare and administer annual employee performance appraisals and implement comprehensive employee training and process improvement programs.
Internal: Routine interaction with all levels and departments within the company, including Engineering, Technical Services, Sales, Service Parts, other Service Managers, Zone/Regional Management, Credit, and Accounting.
External: Routine contact and relationship building with customers (purchasers, engineering contractors, expediting, and inspection representatives), vendors/subcontractors, and competitors.
Required to participate in and lead major client meetings and commercial negotiations.
Travel requirements are minimal.
Bachelor of Science in Engineering, Bachelor of Science in Engineering Technology, or an equivalent degree.
Five (5) to Ten (10) years’ experience associated with turbomachinery and repair procedures, with a strong emphasis on rotating equipment (steam turbines, compressors, pumps).
Proven managerial and supervisory experience in a workshop or service center environment.
Strong technical background is mandatory, including familiarity with multi-functional workshop processes such as machining, welding, balancing, unit assembly, and reverse engineering as a repair method.
Demonstrated understanding of financial procedures, analytical analysis capability, and advanced problem-solving techniques, including basic knowledge of accounting principles, budgetary requirements, and cost controls.
Strong communication skills, both verbal and written, including conflict resolution and the ability to comprehend and present detailed technical and commercial solutions internally and externally.
Exceptional organizational skills, creativity, and the ability to think and act independently.
Proficiency in computer skills (Microsoft Office suite, MS Project).
Base Location
Abu Dhabi, UAE
Permanent - Full Time. Monday - Friday.
The world turns to Ebara Elliott Energy.
Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.
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