In this role you will
- Provide day-to-day support for the company’s ERP system, CRM platform, and other business applications used for data analysis, reporting, time tracking, document processing, and workflow management.
- Collaborate with teams across the company to understand business needs, gather requirements, and deliver solutions that support their goals.
- Participate in implementation projects and write specifications for new features based on business requirements.
- Test new features and system changes in sandbox, development, and production environments.
- Identify bugs, edge cases, and areas for improvement before launch, and provide feedback and suggestions to internal teams and external vendors.
- Maintain and troubleshoot application integrations to ensure reliable data flow between applications.
- Build and maintain reports and dashboards using tools such as Power BI, Salesforce, and SQL SMS Studio.
- Manage user roles, access rights, and permissions across supported business applications.
- Keep internal documentation and user guides accurate and up to date.
What we’re looking for
- Strong time management and organizational skills, with the ability to prioritize tasks and work independently.
- A problem solving mindset combined with confidence in troubleshooting technical and process-related issues.
- A good understanding of business processes and how they connect across departments.
- A positive, proactive attitude and a hands-on approach to getting things done.
- Excellent communication skills and the ability to work well with both technical and non-technical teams.
- Fluency in English, both written and spoken.
Your experience
- 2+ years of experience with business applications and user support.
- Experience with hands-on software troubleshooting.
- Experience with IT project management.
- Experience in working with ERP systems, CRM platforms, SQL SMS Studio, and/or Power BI would be a plus.
What we offer
- Employment relationship with Ekipa2 d.o.o. for an indefinite period of time, with a six-month probationary period.
- Diverse work with exciting daily challenges, working as part of a team in a fun, relaxed environment.
- Participation in attractive projects.
- Development opportunities through training, seminars, and conferences.
- Choice of sport, fitness, educational, and entertainment activities outside of work.
- Healthy meals in the office.
- Flexible working hours.
- 24 days of paid vacation.
- Participation in a discretionary bonus plan.
- Christmas bonus (subject to internal company policies).
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