The Senior Software Technical Analyst will be part of the Global Actuarial Business Support (GABS) that has been established to accelerate the technical evolution and support of our Actuaries around the world. We are looking for someone with strong analytical and solid collaborative skills to support the enhancement requirements, non-production and production processes and fixes of the application. The candidate should have solid experience and acumen to provide expertise and lead continuous improvements. The candidate must have strong interpersonal skills to work with stakeholders and support teams across the globe.
Have the skills and experience for the job? Learn more about it below!
Position Responsibilities:
- Serve as the lead and primary point of contact for team members in North America GABS Operations. Ensure workload is distributed evenly among team members (including but not limited to weekend work allocation, JIRA/project progress, etc.).
- Accountable for managing and overseeing operational processes and systems to ensure seamless production and UAT outputs. Coordinate setup and execution steps with other teams.
- Monitor the flow of events and incidents, and formulate strategies to minimize recurrence of issues.
- Track deliverables and communicate updates to stakeholders.
- Possess technical understanding of systems, batch operations, and the overall systems landscape.
- Responsible for managing and resolving team-level and technical escalations.
- Provide guidance, mentoring, and coaching to junior team members.
- Collaborate with Managers to provide feedback on team members to enhance skills and ensure consistent achievement of business targets.
- Support performance management processes and engagement initiatives that drive increased effectiveness and contribute to a high-performing team.
- Partner with Actuarial and Operations Directors to develop and execute strategies for managing value-added initiatives.
- Primarily work on North America time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirements
- Amenable to work in UP Ayala Technohub (Quezon City)
- Amenable to work on a hybrid set-up (3x a week onsite)
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courses
- Minimum of 5 years of experience with the following: ETL (e.g. Informatica), Scheduling Automation (e.g. CA, CTRL-M), SQL (e.g. Databases, MS SQL), Reporting (e.g. Qlikview)
- Capacity to serve as a subject matter expert to the application – able to provide the technical knowledge required to define procedures, standards, and performance objectives.
- Experience in operations management & vendor management, working with stakeholders and support teams across the globe
- Excellent analytical, problem solving, and solutioning skills
- Knowledge and application of change & release management, ITIL4 & project management
- Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
- Understanding of software development lifecycle
- Understanding of how technology supports Manulife business strategy
- Collaborative attitude, willingness to work with team members; able to coach, share skills and methods
- Constantly learns from both success and failure
- Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
- Good organizational, multi-tasking and time management skills
- Strong management drive to ensure you meet defined service targets and Service Level Agreements
- Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
*Useful but not required:
- Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reporting
- Exposure to and basic understanding of collaboration tools like Teams, JIRA, Confluence
- Ability to code or exposure in Python scripting, Windows Powershell
Preferred Qualifications:
- Collaborative attitude, willingness to work with team members
- Constantly learns from both success and failure
- Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
- Good organizational, multi-tasking and time management skills
- Strong drive to ensure you meet defined service targets and Service Level Agreements
- Ability to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information
- Ability to work independently and as part of a team
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Hybrid