Senior Regulatory Compliance - Policy, Outsourcing and Complaints at Mangopay

Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.

Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.

Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.

At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!

Job Description

We are seeking a skilled and experienced individual to fill the role of Senior Regulatory Compliance with a focus on Policy, Outsourcing & Complaints/Law Enforcement Enquiries Coordinator. This role requires excellent organizational and communication skills, as well as the ability to handle multiple responsibilities simultaneously. The successful candidate will be responsible for supporting Policy management, managing the outsourcing framework effectively while also coordinating responses to complaints and law enforcement inquiries in a timely and efficient manner.

Key Responsibilities:

Outsourcing Management:

Oversee and own outsourcing framework for internal and external service providers, ensuring compliance with contracts and service standards. (CSSF, FCA)
Own risk and agreement management framework for outsourcing, conducting due diligence and creating exit plans for critical providers.
Monitor and report performance metrics to evaluate outsourcing effectiveness.

Complaints & Law Enforcement Coordination:

Act as central coordinator for complaints and law enforcement inquiries, ensuring timely resolution and escalation when necessary.
Maintain accurate records of complaints, track trends, and identify areas for improvement.
Develop strategies to prevent recurring complaints and enhance customer satisfaction.

Policy Management:

Support central coordination for Mangopay policies and SOPs.
Ensure compliance with local and regional obligations, aligning policy structure and approach across the company.
Engage with SMEs and key stakeholders at Mangopay, acting as the center of excellence for policy management.
Experience with managing ICT risk management with CSSF
Prior experience with Dora would be a a great plus
Prior experience with SCA outsoucring would also be a plus

Qualifications:

5+ years of experience in fintech/payment environment compliance roles.
Bachelor's degree in business administration, law, or related field; advanced degree preferred.
Proficiency in English; additional language skills (French/German/Spanish) desirable.
Excellent communication, organizational, and decision-making skills.
Ability to work independently and collaboratively in a fast-paced environment.

Additional information

HR Call
Interview 1 - Senior Regulatory team member
Interview 2 - Head of Compliance
Interview 3 - General Counsel

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.