Senior Project Manager, IT

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Senior Project Manager, IT is a critical member of the Infrastructure team, accountable for overall project management and delivery of technology infrastructure and systems deployments primarily at, but not limited to, our Shack locations. This includes new shack openings, remodels, infrastructure and technology projects, and shack maintenance activities. This position is responsible for leading projects and ensuring that all shack infrastructure projects are delivered on time and on budget meeting technology infrastructure, system and security standards consistent with the company’s service and SOX governance standards.

This position is responsible for ensuring tight alignment between IT, Design and Construction, Shack Operations, and third-party implementation and support partners. This position is accountable for planning and forecasting capital project technology and labor costs and full program of projects associated to our technology in stores. This position is responsible for managing and mentoring junior team members.

Job Responsibilities and Duties

• Responsible for delivery of technology projects including project management and tasks of new shack openings, remodels, system renewals, and maintenance initiatives. Ensure continuous alignment with IT leadership and key business stakeholders.  
• Manage projects, service providers, and implementation partners balancing time, scope, money, and tasks appropriately.
• Ensure and maintain strong relationships and communication with Operations, Development, Design, Facilities, and IT teams in addition to critical vendors.
• Establish criteria, process, and direction for ensuring all delivered projects are of high quality and performance.
• Manage and mentor a team of FTEs and vendor resources to achieve business and personal career goals.
• Create a culture towards owning full end to end delivery of quality projects and experiences to effectively deliver towards corporate goals.

 Knowledge, Skills, Abilities

• Successful track record of working in cross-functional environments delivering projects on time and budget.
• Demonstrated track record of successful project management and delivery in store infrastructure setting including POS and networks. 
• Worked previously in QSR or Retail.
• Experience working with project management and communication tools like Lucernex, Jira, SmartSheet, Excel, and Powerpoint  
• Excellent communication and relationship building skills.
• Demonstrated experience planning and forecasting capital project technology and labor costs.
• Strong ability to manage team, projects, vendors, issues, and tasks through periods of significant change.

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $92,454.00 - $153,264.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.