Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Program ManagerSenior Program Manager
The Senior Program Manager will oversee the end-to-end process and operations for our Customer Success teams, which includes
Onboarding, Customer Success, Account Coordinators, Dispatch, Help Center, and IKB maintenance.
This role involves developing new processes, implementing systems, and maintaining and improving current processes to ensure the optimal
output for both the end customer and the internal CS teams. The Senior Program Manager will work closely with CS leadership to support
their teams and goals, ensuring that all teams have the necessary support to succeed.
WHO YOU WILL WORK WITH
This role will collaborate closely with CS Leadership, CS Team Members, as well as cross-functionally with the Product, Sales, and Marketing
Teams.
WHAT YOU WILL DO
Develop and maintain processes for Account Coordinators and Dispatch teams
Ensure efficient management of Account Coordinators, Dispatch, Help Center
Maintain and improve the Help Center and Internal Knowledge Base (IKB)
Responsible for phone maintenance and providing assistance as needed
Create and manage processes for project management and internal tool/platform onboarding
Oversee the implementation of phone system maintenance
Management of CS project documentation and meetings
WHAT YOU WILL BRING
Strong technical problem-solving skills
Exceptional project management abilities
Analytical mindset with a focus on process improvement
Passion for the restaurant industry
Ability to manage multiple teams and initiatives effectively
Leadership skills to effectively manage a team, initiatives, and collaboration with leaders
Salary Range
$100,000.00 - $165,600.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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