Senior ML Engineer at Shopmonkey

Shopmonkey's vision is to help every shop thrive by equipping them with the tools they need to run and grow their business. Our cloud based all-in-one shop management software takes owners and technicians from quote to cashing out a satisfied customer. Our software has a modern and intuitive UI and our backend is powered by the latest technologies so our clients can focus on the things they do best.

As a Senior ML Engineer at Shopmonkey, you will be a part of a globally distributed engineering team working closely with your product and design counterparts. You will have the chance to work on the frontier of agentic AI, applying cutting-edge LLMs and co-pilot frameworks to meet real-world auto shop needs. Shopmonkey has the structured data, workflows, and operational maturity to deliver AI that’s not only intelligent but trusted and useful. You’ll move fast to bring AI agents from discovery all the way through production, helping to shape the future of the automotive care experience. Please note for San Francisco Bay area-based candidates, this is a hybrid role with in-office expectations 2-3 days/week at our Morgan Hill, CA office to collaborate and stay connected.

What You Will Do:

Build and ship production-ready AI agents that automate key workflows (e.g., appointment setting, inventory ordering).
Design and implement workflows and scripts for agentic conversations based on real-world data.
Perform discovery with your Squad on key customer use cases and guide the development of use-case-driven agents.
Conduct end-to-end development including data gathering, hypothesis testing, prototyping, demoing, productionizing, and monitoring.
Implement NLP and LLM-powered components for sentiment analysis, real-time conversation evaluation, and behavior optimization.
Design evaluation agents to enhance the quality and coherence of autonomous conversations.
Work within a modern MLOps environment to ensure scalable and reliable deployment of models.
Contribute to analytics and predictive features such as no-show prediction and sentiment dashboards.
Translate complex ML workflows into digestible updates for cross-functional stakeholders.
Contribute to backlog velocity by owning appropriate tickets and delivering high-impact work in a collaborative, fast-paced environment.

We Are Looking For People Who Have:

Proven experience shipping models into production (not just proof-of-concepts).
Proficiency in Python or TypeScript; strong SQL skills for working with large-scale data.
Experience with LLMs and NLP frameworks (e.g., TensorFlow, Hugging Face, LangChain).
Cloud infrastructure experience, (e.g. GCP, AWS).
Understanding of MLOps, including orchestration tools like Airflow or Dagster.
Strong collaboration and communication skills—comfortable working with PMs, designers, engineers and other cross functional team members.
Conducted code reviews and have to ability to provide constructive feedback
Bachelor’s degree in a STEM field, or equivalent practical experience.
5+ years of industry experience in applied machine learning or AI engineering; advanced degrees (Master’s or PhD) may offset years of experience.

Bonus Points:

Prior experience working at a high growth startup.
Experience building consumer-facing agents in vertical SaaS, in the automotive industry (business or consumers).
Background in data processing or real-time analytics.
Experience with Snowflake or other large-scale data warehouse solutions.

In the United States, the range is typically a salary of $163,000 to $195,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire

✈️ Time Off

11 paid holidays
Flexible time off - take the time off you need!

🥰 Giving Back

Matching donations for approved charitable organizations
Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.