LexisNexis Risk Solutions Insurance is a global provider of data and analytics products and services for the insurance industry. We deliver innovative solutions that help insurers improve efficiency, reduce risk, and make more informed decisions.
The Senior Sales Support Manager plays a pivotal role in driving sales efficiency, operational excellence, and strategic enablement across the sales organization. This role leads a team of Sales Support Leaders who manage Sales Support teams responsible for providing sales representatives and channel partners with best-in-class customer care.
The Sr. Sales Support Manager is responsible for optimizing internal processes, resolving complex customer issues, and aligning support functions with broader business goals and tasks with the next-generation version of this function. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines.
This role leads a team of three Sales Support Leaders, collectively overseeing a group of approximately 20 sales support professionals. The team is focused on delivering exceptional service to sales representatives and channel partners, ensuring operational excellence, process improvement, and customer satisfaction while supporting strategic sales goals and broader business priorities. Collaboration across departments and a culture of accountability and continuous improvement are central to the team’s success.
Lead and mentor a team of sales support professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Analyze customer data and sales metrics to identify trends, resolve issues, and inform strategic decisions.
Oversee complex account maintenance tasks, including billing discrepancies, product setup, and pricing adjustments.
Proactively identify areas of continuous improvement.
Collaborate with cross-functional teams to implement best practices and automation.
Collaborate with subject matter experts to develop and maintain playbooks, guides, and training materials for onboarding and ongoing enablement.
Serve as a consultant on strategic projects, including new product launches, process redesigns, and customer escalations.
Drive initiatives to improve productivity, reduce inefficiencies, and enhance customer satisfaction.
Skills & Competencies
Analytical Thinking: Ability to interpret complex data and translate insights into actionable strategies.
Strong Communication Skills: Clear, concise, and effective communication across all levels of the organization.
Flexibility & Forward Thinking: Adaptable to changing priorities and proactive in anticipating future needs.
Thoroughness: Detail-oriented with a commitment to accuracy and quality.
Customer Orientation: Strong focus on understanding and meeting customer needs.
Initiative: Self-starter who takes ownership and drives results independently.
Execution: Develop clear execution strategies to address key areas of improvement.
Qualifications
Minimum 5–7 years of experience in sales support, sales operations, or related roles.
Proven track record of managing teams and delivering strategic support in a fast-paced environment.
Proficiency in internal platforms (MBSi, Salesforce, PowerBI) and Excel is required.
Product Knowledge, Product Development, and Product Implementation Support.
Excellent communication, collaboration, and interpersonal skills.
Operates at a high level of independence and strategic influence.
Demonstrates leadership behaviors aligned with RELX Leadership Excellence (RLE) for Advancing Leaders.
Some travel may be required to perform this role.
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