Senior Maintenance Coordinator:
Reports to
Maintenance Manager
Job Summary
Senior Maintenance Coordinator Should be able to organize, monitor and optimize the maintenance activities as a Senior Maintenance Coordinator within our Service Support team. You should have the ability to handle internal and external technical client issues in this responsible role. You will handle all preparation, coordination, reporting the follow-up of incidents and corrective service activities. We are dedicated to developing ourselves as a true business partner for our customers; and we are looking for talented people to help us!
You will ensure that an effective line of communication is kept with the customer and internal organization to ensure minimal disruption to customer operations and professional management of customer expectations. Good listening and verbal communications skills with the ability to interact effectively, is key! As well as technical affinity and proven written skills to produce clear work instructions and professional customer communication in writing.
Essential Functions (Job Duties and Responsibilities)
As a SeniorMaintenance Coordinator you will help our organization to improve the service operations and deliver high quality of work and reporting with an adequate follow up by a standard way of working. In doing this you are responsible for the following tasks
You plan, prepare, coordinate, organize and follow up all multidisciplinary preventive and corrective service activities and service projects.
You organize all materials, tools, permits and the right competences for executing the service at the customer.
You evaluate, improve and act as a backup for the maintenance planning, activities and follow up.
You communicate with the customer and other stakeholders to execute the work on schedule and in time.
You ensure that the performance of the technical maintenance activities is according to the service contract and aligned with the requirements of the system.
You inform, report and advice all inspection results to, and follow up with the customer.
You capture all data in Dos Maximo; an ERP maintenance management system
You are able to collect continuous improvements initiatives and together with our continuous improvement team, you will translate the initiatives into an aligned and trained process.
Your Qualifications
Bachelor’s degree with Electrical/Electromechanical Field, or in Technical Engineering & management, logistics or IT.
At least 3 years relevant working experience, preferably in a technical working environment.
Strong analytical skills and knowledge of databases and spreadsheets.
Excellent communication skills in Arabic as well as in English.
Experience in logistics, postal sorting and baggage handling systems is preferred.
Experience with an ERP system and interested in further developing of our ERP system.
Skills-Abilities (Competencies)
Strong troubleshooting and problem-solving skills
Fully competent and versed in operations and maintenance
Flexibility with time, able to shift priorities quickly based on staff and system needs
Team player.
Strong verbal and written communication skills
Customer and service oriented
Proactive and strong work ethic and initiative, who would like to grow and develop within the organization.
Working knowledge of computers and equipment
Ability to solve problems under pressure
Pro-active attitude towards process improvement
Ability to work independently
Other Requirements
Must be able to attain and sustain an Airport ID Badge