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Job Posting Location
BangkokJob Summary
Service Account Management (Prime Account)Job Description
1. Technical support enterprise network project and tropically consultant based on after sale services.
- Managing and supporting in technical to Service Desk team.
- Able to configuration and operation on network switch and router (traditional network ex. Cisco, Juniper, Huawei, H3C, Fiber Home)
- Able to support and operation on firewall/SD-WAN (Fortinet, Palo Alto, etc)
- Able to provide network implementation with standard and advance configuration depends on customer require.
- Able to suggest proper network operation such as L2VPN, L3VPN, VPLS, GRE Tunneling, IPSEC etc.
- Communicating with clients and providing in-person and phone support, if required.
2. Support and troubleshoot case which focus on complicated issue including critical and/or urgency case following SLA.
3. Improve and develop competency of Service Desk's engineer.
4. Prepare and provide training material; Manual Doc, Work Instructure, Workflow, FAQ, and/or any.
5. Educate Technical Skill and Knowledge to Service Desk’s as Training Course & Program
6. Keep and track performance as KPIs.
Recruiter
Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)