We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role will provide critical support to the Affinity & Program business in Canada. This role offers the opportunity to work within a dynamic, cross-regional team dedicated to driving program renewals and new business initiatives.
We will count on you to:
Collaborate with business stakeholders to gather and document detailed requirements, focusing on Program Policy renewals.
Translate business needs into technical specifications for client application data capture, policy rating, and document/report generation (e.g., quotes, policy packages, bordereaux, certificates of insurance).
Communicate requirements clearly to Development and QA teams using the ADO Ticketing System, tracking and prioritizing tickets to meet project deadlines.
Utilize data analysis tools to support client and application data migration into the Brokering System (Velocity).
Develop test data and comprehensive test cases to facilitate User Acceptance Testing (UAT), coordinating UAT activities with business users and the COE Call Centre team.
Create process maps to illustrate current workflows and proposed future state changes.
Conduct functional and system integration testing to validate solutions and troubleshoot issues for timely resolution.
Manage communications with clients and end users, and generate system reports tracking client renewal completion metrics.
What you need to have:
Advanced knowledge of the insurance and brokerage industry with a strong background in Program Business operations.
5+ years of experience as a Senior IT Business Analyst, managing Program Renewals end-to-end.
Familiarity with and adherence to Change Management processes.
Proficient in Microsoft Excel at an advanced level.
Excellent written and verbal communication skills, with experience conducting end-user training alongside business partners.
Strong self-management and organizational skills.
What makes you stand out:
Direct experience with insurance Program Policy renewals and familiarity with Broker Management Systems, particularly Velocity.
Advanced Excel skills (including VLOOKUP, HLOOKUP, and complex functions), strong data analysis, manipulation, extraction, merging abilities, and working knowledge of SQL and database management.
Bilingual proficiency in French and English is highly desirable.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.