Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Implementation Professional
About your role:
Join Fiserv’s client implementation team delivering large, technical custom implementations and conversions for merchant clientele. The team drives end-to-end project delivery, ensuring systems integrate reliably with client platforms and meet regulatory and security requirements. This role focuses on delivering high‑priority implementations that enable clients to seamlessly process payments.
What you’ll do:
- Lead and manage complex client implementations, conversions, and component phases of larger programs to ensure on-time, on-scope delivery.
- Develop, coordinate, and execute project plans, task schedules, resource allocations, risk/issue logs, and change-control processes.
- Gather and translate client requirements for software development, partner with product and engineering teams to define implementation scopes and acceptance criteria.
- Coordinate cross-functional, cross-departmental teams and third-party vendors to resolve technical and delivery issues.
- Identify process improvements and opportunities to streamline procedures, enhance revenue, and improve product efficiency.
- Interpret and communicate Fiserv products and services to clients, sales, and vendors; provide consultative input on product features and configuration options.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 3+ years of experience managing client implementations and conversions.
- 4+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- Written and verbal proficiency in English and French.
- PMP, PMI-ACP, or equivalent project management certification.
- Hands-on experience with PCI DSS compliance activities and assessment coordination.
- Proven experience in executive communication and stakeholder management across client C-suite and technical teams.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
Travel:
- Approximately 5% travel off-site or to other office locations is expected.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.