Senior Enterprise Services Engineer

The Basics:

At Tanium, our Senior Enterprise Services Engineer (Sr. ESE) fulfills a role in our organization to serve our customers by operating and integrating Tanium for remote and on-site engagements. Sr. ESEs contribute to each customer’s success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Threat Hunting, Asset Discovery, Asset Inventory, Sensitive Data Monitoring, Risk & Compliance Management, and Client Management outcomes, either remotely or on on-site with the customer. Operating in a collaborative team environment with other ESEs, TSEs, developers, and sales, Sr. ESEs contribute to each customer’s success by operating the Tanium platform in the field to operationalize Tanium. As a Sr. ESE, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from debugging to scripting. 

*This position requires work on-site full-time at the client based in Suffolk, VA and an active NATO Secret security clearance upon hire.

What You’ll Do:

Assist customers by: 

• Operationalizing, administering, and maintaining the Tanium Platform 
• Solving complex technical issues independently or with the help of teammates 
• Addressing customer needs through astute verbal and written communication skills 
• Solving complex customer support cases 
• Escalating customer support issues when appropriate 
• Conducting health-checks 
• Contributing to and tracking activity through applicable reporting 
• Integrating solutions with Tanium 

Improve customer experience by: 

• Identifying opportunities for our customers to get greater value from the Tanium Platform 
• Documenting best practices 
• Providing technical direction for the customer IT staff 
• Serving as a technical subject matter expert 
• Mentoring other ESEs 
• Participating in, and leading, the technical interview process 
• Driving innovation by leading initiatives to develop new capabilities on the Tanium Platform 
• Providing technical leadership within and outside of their immediate team 

We’re Looking For:

Education

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus 

Experience

• 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming. 
• Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python). 
• Experience with code merging and branching methodologies using GitHub 
• Experience managing enterprise customers 
• Prior experience and breadth of knowledge needed to lead customers and internal teams. 
• Has mastered many new concepts and technologies; continually striving to master the Tanium platform and modules. 
• Experience with integration of cloud-based services with internally hosted solutions 
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. Sr. ESEs think critically, spanning the customer lifecycle, and develop new capabilities on the Tanium platform with a high level of autonomy. 
• Troubleshooting; has mastered enterprise-level troubleshooting. 
• Experience integrating API-based commercial software products 
• Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission. 
• Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues. 
• Communication: have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Anticipate blockers and delays for their work and the work of others and communicate appropriately before requiring escalation. Sr. ESEs also analyze whether tasks are the highest and best use of time and practices the redirecting of erroneous requests to re-focus on tasks that will accomplish the key business objectives. 
• Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies. 
• Leadership: constructively lead in recognizing when conditions have changed, and the team needs to adapt. This requires an attitude and drive that also leads the team in spotting emerging trends and patterns quickly, solving hard problems, and generating creative solutions. Sr. ESEs have a deep sense of ownership in the work that they do, no matter how small the task. They are willing to jump into any effort to help the team succeed. Sr. ESEs actively seek out leadership opportunities, including leading other members of the team, without prompting from leadership. Sr. ESEs have a reputation within, and outside of, their team for being highly collaborative. They use this thinking to actively mentor and coach others to aid in their professional achievement and help avoid problems/high-risk behavior. 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $100,000 to $295,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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