Zendesk is seeking a Senior Director, GTM Cadence & Insights to lead the strategic backbone of our forecasting, pipeline governance, and global revenue analytics. This role drives standardized rhythms, trusted data, and actionable insights that enable world-class GTM execution.
The Senior Director will partner with GTM leadership, Finance, and Revenue Operations to deliver forecasting excellence, pipeline health visibility, and revenue-driving insights. A critical focus will be leveraging our GTM technology stack and AI-driven capabilities to modernize processes and uncover new opportunities.
Deliver worldwide forecasting and pipeline dashboards that provide a single source of truth for GTM leaders.
Own and continuously refine the forecasting process and cadence structure, ensuring global consistency and alignment.
Define, track, and operationalize pipeline health metrics to improve predictability and sales execution.
Run and facilitate weekly forecast and pipeline reviews, partnering with GTM leadership to drive accountability and outcomes.
Champion AI-driven forecasting and analytics, automating manual processes and surfacing actionable insights at scale.
Leverage Clari, Salesforce, Tableau, Gong, Groove, and Slack to streamline GTM processes and reporting.
Lead and develop a high-performing analytics team of 7, fostering a culture of growth, innovation, and accountability.
Act as a strategic advisor to the VP of GTM Sales Operations, shaping revenue strategy and investment decisions.
12+ years of experience in Sales Operations, GTM Strategy, or Revenue Operations in high-growth SaaS organizations.
Deep expertise in forecasting, pipeline management, and sales analytics at global scale.
Hands-on experience with Clari (required), plus Salesforce, Tableau, Gong, Groove, and Slack.
Track record of introducing AI/automation into GTM workflows to drive efficiency and accuracy.
Leadership experience managing and scaling analytics or operations teams.
Strong executive presence and communication skills, with a history of influencing C-suite leaders.
Ability to balance strategic vision with executional rigor, leading at both the 30,000-foot and tactical levels.
3 months: Deliver standardized global forecasting and pipeline dashboards in Clari.
6 months: Establish a predictable global forecasting and pipeline governance rhythm across all GTM regions.
12 months: Increase forecast accuracy and pipeline health, while deploying AI-driven insights and automations that unlock GTM efficiency and execution at scale.
At Zendesk, we power customer experiences that build lasting relationships. You’ll join a team that values transparency, collaboration, and execution excellence — and you’ll have the opportunity to directly impact how we run our business and scale globally.
This is a senior leadership role with the visibility and influence to transform how we forecast, analyze, and drive GTM outcomes.
The US annualized base salary range for this position is $206,000.00-$308,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experience
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