Senior Director - Field Service Operations

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Dresden,DEU

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Applied Global Services (AGS) offers consulting, spare parts, and services to improve the performance and productivity of customer’s equipment and fab operations. Industry trends— materials engineering, remote access, deep learning, and augmented reality—have led to significant advances in how the AGS group supports its global customers.

What You’ll Do

Applied Materials is looking for an experienced Senior Director in Field Service Operations to provide overall vision and direction to the AGS Central Europe Region (Germany, Austria, Belgium). In this role you will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This Senior Director position resides within the AGS Leadership Team and reports to the European Field Service Executive.

This Senior Director role is based in Dresden, Germany. Due to the strategic nature of the position and the need for close collaboration with local teams and customers, the successful candidate is expected to reside in or relocate to the Dresden area and maintain a regular presence at the Dresden office.

Key Responsibilities

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
• In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
• Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
• Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
• Stay knowledgeable of competition and important emerging technologies and standards.
• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.

Key Qualifications

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment.
• Business Expertise
• Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition.

Leadership

• Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries.
• Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization.

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions.
• Anticipates challenges.

Impact

• Guided by company strategy and business objectives, impacts results of
• segment/function.
• Interpersonal Skills.
• Influences and negotiates at the top executive levels, with great latitude on outcomes presents and defends complicated or delicate issues.

Experience & Skills

• Preferred, BA/BS in Engineering or Business/Operational Management
• 7-10 years of progressive functional experience, within a complex global company, preferably within Semiconductor Industry. At least 5 years as leader/manager of a Field Services Organization
• Strong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact.
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.