BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

The Senior Director, CRM Strategy & Operations will be responsible for shaping and executing BeOne’s global CRM vision — transforming CRM into a unified, intelligent, and compliant engagement platform that empowers field, marketing, and medical teams to deliver personalized, data-driven, and impactful customer experiences.

This leader will own the end-to-end CRM ecosystem — strategy, design, governance, operations, and innovation — ensuring it serves as a central enabler for customer insight, omnichannel orchestration, and field productivity across BeOne’s global markets.

This position will report to the VP, Global Commercial & Medical Affairs Technology and will partner closely with Sales, Marketing, Market Access, Medical Affairs functions across all geographies.

Essential Functions of the Job:

Strategic Leadership

Define and drive BeOne’s CRM North Star, ensuring alignment with commercial, medical, and digital transformation goals.
Develop a multi-year CRM roadmap, spanning platform strategy, global template governance, and capability evolution.
Partner with senior commercial and medical leaders to ensure CRM delivers measurable business outcomes — insight velocity, engagement quality, and operational efficiency.
Lead CRM as part of the broader modular data and digital ecosystem, integrated with Data Warehouse, Marketing Cloud, and Analytics platforms.

Platform Strategy & Architecture

Own the global CRM platform strategy (e.g., Salesforce, Microsoft Dynamics, or modular ecosystem).
Drive design for scalability, interoperability, and compliance, ensuring seamless integration across customer data, analytics, and marketing systems.
Oversee platform innovation — incorporating AI, automation, and analytics to evolve CRM from a system of record to a system of intelligence.
Ensure architectural alignment with BeOne’s enterprise data and digital standards.

Global CRM Operations

Lead the CRM Center of Excellence (CoE) and operations teams to ensure reliable, high-quality delivery of CRM capabilities globally.
Establish standardized processes for configuration, release management, and change control.
Manage vendor and partner relationships (system integrators, technology providers, data partners).
Monitor platform performance, uptime, and user satisfaction; drive continuous improvement initiatives.

Data, Insights, and Compliance

Partner with Commercial Data Management and Analytics teams to ensure CRM data quality, governance, and insight integration.
Embed compliance frameworks into CRM workflows (e.g., consent, activity tracking, promotional compliance, auditability).
Ensure CRM data integrity supports trusted reporting and downstream analytics use cases.
Champion data-driven CRM operations, leveraging dashboards and KPIs to measure adoption, engagement, and ROI.

User Experience & Enablement

Lead CRM adoption and change management across field and headquarters teams.
Oversee training, communications, and capability-building programs to maximize CRM usage and impact.
Foster a culture of field-first design — simplifying workflows, surfacing insights, and automating manual tasks.
Drive continuous feedback loops between users, business stakeholders, and IT for iterative improvement.

Innovation & Future Readiness

Introduce AI-powered CRM capabilities (e.g., next-best-action, intelligent call planning, conversational insights).
Partner with the Innovation & AI Enablement team to co-develop and scale use cases that enhance engagement effectiveness.
Explore integration with patient and institutional ecosystems to enable a 360° stakeholder view.
Stay ahead of emerging CRM and digital trends, guiding BeOne toward a modern, agile, and intelligent CRM landscape.

Required Education:

Bachelors / Masters in Science or related field.

Qualifications:

Bachelor’s degree in Business, Life Sciences, Engineering, or Information Technology with 12+ years of progressive experience in CRM, Commercial Operations, or Advanced degree (MBA, MS, or equivalent) strongly preferred — ideally with a focus on Digital Transformation, Commercial Excellence, or Data Strategy with 8 plus years of progressive experience in CRM, Commercial Operations.
3 + years in a senior leadership role, managing cross-functional or global CRM programs.
Proven experience in defining and executing CRM strategy — from roadmap and governance to rollout and adoption.
Deep familiarity with pharma commercial models, including:
- HCP engagement, field force enablement, medical and market access workflows.
- CRM in compliant, regulated environments (Sunshine, GDPR, HIPAA, etc.).
- Experience working in multi-market or global CRM deployments — understanding localization, governance, and change management.
- Exposure to biopharma data ecosystems, including master data management, marketing automation, and analytics integration.

Technology & Data Acumen
- Hands-on expertise with major CRM platforms (e.g., Salesforce Health Cloud, Veeva CRM).
- Working knowledge of data integration frameworks (APIs, middleware, data warehouses).
- Familiarity with AI and automation use cases in CRM (next-best-action, omnichannel engagement, chatbots).
- Understanding of data privacy, security, and compliance controls relevant to healthcare and life sciences.
- Strong understanding of CRM architecture, integration, and platform scalability.

Change & Transformation Leadership
- Demonstrated success in leading digital transformation — bridging business and technology teams.
- Experience in driving CRM adoption and change management across field and headquarter functions.
- Strong background in process optimization, continuous improvement, and performance measurement.
- Ability to manage complex vendor ecosystems and multi-stakeholder governance models.

Business & People Leadership
- Skilled in strategic planning, stakeholder engagement, and executive communication.
- Track record of building and leading high-performing global teams.
- Adept at managing cross-functional relationships across Commercial, Medical, IT, Data, and Compliance.
- Entrepreneurial mindset — balancing innovation with disciplined execution.

Supervisory Responsibilities:

Computer Skills:

PC, including MS Office Suite

Travel:

20-30%

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

Fosters Teamwork
Provides and Solicits Honest and Actionable Feedback
Self-Awareness
Acts Inclusively
Demonstrates Initiative
Entrepreneurial Mindset
Continuous Learning
Embraces Change
Results-Oriented
Analytical Thinking/Data Analysis
Financial Excellence
Communicates with Clarity

Salary Range: $199,900.00 - $269,900.00 annually

BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com.