Senior Customer Trust Analyst, Audit

As a Senior Analyst on the Customer Audit Team, you will play a key role in responding to customer information security audit inquiries and supporting third-party audit requests. You will collaborate with internal stakeholders, Qualified Security Assessors (QSAs), and Third Party Risk Management experts to ensure the successful completion of customer audits and compliance assessments. This is a fast-paced role on a high-performing team with broad visibility across the Technology organization. 

About the Role   

In this opportunity as a Senior Customer Trust Analyst, Audit , you will: 

• Prepare responses and collect evidence for customer security engagements, ensuring accuracy and alignment with policies, practices, and controls. 

• Support all aspects of third-party audit requests, including evidence collection, progress reporting, and follow-up activities. 

• Participate in meetings with customers to support virtual and on-site audits, respond to enterprise and product-level questions, and communicate audit findings to internal stakeholders. 

• Organize and maintain audit materials for presentation and future reference, ensuring engagement tracking meets program requirements. 

• Record engagement notes, action items, and report on the current state, identifying control gaps and supporting remediation efforts. 

• Assist in developing and maturing processes to drive efficiencies and ensure compliance with internal risks and regulatory requirements. 

• Contribute to the maintenance and improvement of automation tools and knowledge management systems. 

• Collaborate with domain experts, peers, partners, and business or technology leaders to improve risk awareness and compliance. 

• Populate and update the internal knowledge management tool with structured product-level information. 

• Support the mapping of existing audit reports (e.g., SOC 2) to new customer requirements or requests. 

• Assist the sales cycle by providing evidence and control walkthroughs for pre-sales customers as needed. 

• Complete additional activities as assigned by leadership. 

About You

You're a fit for the role of Senior Customer Trust Analyst if you have:

• Bachelor’s degree in IT, Information Security, Finance, or a related discipline, or equivalent experience. 

• 2+ years of experience in external or internal IT audit, information security, or compliance (Big 5 or Financial Services experience a plus but not required). 

• Progress toward a relevant professional certification (e.g., CISSP, CISA, or equivalent) is preferred but not required. 

• Exposure to auditing infrastructure, databases, or networks. 

• Solid verbal and written communication skills, with proficiency in Microsoft Office tools. 

• Familiarity with relevant regulations such as SOC 1, SOC 2, PCI, or Data Privacy, and/or experience working with QSAs is beneficial. 

• Analytical and problem-solving skills; ability to think critically about processes and findings. 

• Awareness of industry trends in information security and risk. 

• Ability to work as part of a team in a matrixed environment across time zones and national boundaries. 

• Willingness to travel up to a few weeks per year. 

• Unrestricted authorization to work in the United States (if required for travel). 

• Willingness to submit to a background investigation, including verification of past employment, criminal history, and educational background. 

• Good business acumen and an interest in aligning work to business drivers. 

• Experience supporting audits to external requirements (regulatory or contractual) is a plus. 

• Preferred ability to work on an adjusted shift schedule. 

#LI-HG1