RouteThis is a Waterloo-based B2B software company whose time has come to level up! We’re on a mission to intelligently automate customer support experiences with a market-leading platform that keeps WiFi connected homes future optimized. RouteThis solutions are changing the world of WiFi installation and support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.
As the Senior Customer Success Manager, your role is to drive the strategy, execution and success of RouteThis’ Enterprise tier accounts post sale and adoption. Your goal will be to understand executive priorities and drive a cross functional group to deliver solutions that ensure high Customer Health and renewal rates.
We care deeply about our customer’s success, innovation, working together, and moving fast and are looking for people who share these values and are ready to execute against them every day.