About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Investor Shared Services (ISS) Change and Oversight Senior Consultant – Europe

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Role Outline: Change Governance and Oversight for Ireland, UK, Luxembourg & India

Role/ Department:

The department is responsible for client and investor document management, creating and maintaining the registers of our clients funds in line with investor instructions while ensuring we maintain the integrity and security of the data we hold.

The Change and Oversight Manager reports to the function Manager.

The primary responsibilities of the role are as follows;

Establishing and managing a robust change governance process in the Investor Shared Services (ISS) Team supporting all jurisdictions. This will include ISS process improvement initiatives identified within the team to new business introduction or broader TA and large enterprise or regulatory changes that impact ISS or changes proposed by the regions that oversee the ISS. Put in place and manage an oversight governance framework where the ISS is overseen by other regions or overseeing our outsource location(s) to ensure the service provided is in line with service agreements and related responsibilities.

Key Responsibilities

Change

Design and implement a change governance framework to support non-bau activities where change is required ensuring an effective and transparent system in place.
Coordinate and manage change requests and projects across Ireland, UK, and Luxembourg from initiation through testing and operational readiness and implementation for the ISS team.
Ensure a thorough analysis is completed in relation to all ISS aspects of the changes undertaken and collaborate with the wider change and project teams to design and implement optimum change for the function with a focus on risk mitigation and efficiency.
Act as liaison between regional stakeholders and the ISS team for non-BAU/change activity
Ensure agreed prioritisation, resource allocation and tracking is in place for all change items and manage to completion.
Oversee the execution of change and project activities in India and act as a point of contact and support where required.
Monitor, report, and escalate issues and risks related to change activities
Provide regular reporting, progress updates, and SLA Management Information (MI) across regions
Ensure compliance with all regulatory, client, and internal standards during change processes
Support audit, control, and business management duties as related to change initiatives
Collaboration with internal teams (Operations, Technology, Compliance, Risk, etc.)
Effective communication with stakeholders and senior management
Coordination of large transitions and framework changes within the team
Project Management of some changes directly

Oversight

Put in place and manage an oversight governance framework for the regions that have oversight of ISS and those that we oversee in line with Service Descriptions fostering collaborative relationships with the regions we support to achieve the best possible outcomes for our clients and their investors.
Monitor Operational metrics on a daily/weekly/monthly basis and work with the operational teams in India and Ireland to address where required.
Ensure accurate and timely reporting to meet oversight requirements per service agreements
Track oversight meeting actions to completion
Support and co-ordinate oversight due diligence and related preparation
Support and co-ordinate procedure reviews and control testing of the function.
Support and co-ordinate any internal or external audits of the ISS function in conjunction with Business Management.
Support oversight meetings with India ensuring that actions are managed to completion

Skills and Experience Required

Experience in programme and/or change management in operational teams with multiple concurrent changes in flight
An understanding of regulatory requirements and operational processes in Ireland, UK, Luxembourg, and India is an advantage
Excellent communication, analytical, and problem-solving skills
Proven track record in managing projects and implementing governance frameworks
Experience in oversight and stakeholder management across multiple locations
Experience in fund administration, investor servicing or financial services is highly desirable.
Proficiency in Microsoft Office, project management and reporting tools
Ability to work in a hybrid and flexible environment

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Senior Consultant, Investor Shared Services (ISS) Change and Oversight – Europe