Senior Community Manager - Dallas

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.  

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the role:

The Senior Community Manager is the strategic driver of the tenant experience and placemaking vision for the campus. Acting as the connector between ownership, property management, and the tenant community, you’ll shape how the property feels, functions, and comes alive each day.

You’ll bring the building’s community to life — through curated programming, thoughtful partnerships, storytelling, and hospitality moments that make every interaction feel intentional and on-brand. You’ll balance creative vision with operational precision, ensuring that events, communications, and daily tenant touchpoints meet Industrious’ standard of excellence for experience and design.— while leading a Community Manager who supports execution across multiple buildings.

At its core, this is hospitality work rooted in Industrious’s service philosophy: creating places where people feel Welcomed, Empowered, and Delighted — and, ultimately, a sense of Belonging. You’ll translate that philosophy into a scalable program that brings consistency, warmth, and humanity to every building on campus.

Over time, this role will expand to include amenity strategy and operations, serving as the central lead for how shared spaces, services, and hospitality standards come to life across the campus.

You'll love this role if:

• You thrive on connecting people, ideas, and place.
• You enjoy switching between high-level planning and hands-on leadership.
• You believe hospitality is both a brand differentiator and a business driver.
• You find joy in mentoring others and guiding a shared vision to life.
• You love variety — no two days look the same, but all connect to a bigger purpose.
• You have an eye for detail — you care about how spaces look, how stories are told, and how small creative decisions shape the bigger experience.

This role isn't for you if:

• You prefer routine over dynamic, fast-paced work.
• You’d rather focus on individual execution than leading others.
• You see hospitality as “nice to have” instead of central to workplace success.
• You don’t enjoy collaborating across multiple teams and stakeholders.
• You’re uncomfortable balancing creative ideas with operational and financial discipline.

What you will do:

Campus Strategy & Placemaking

• Design and lead the annual activation strategy, balancing marquee events with everyday moments that bring the campus to life.
• Shape the look, feel, and rhythm of the tenant experience in partnership with ownership, property management, and leasing.
• Develop partnerships with retailers, local organizations, and cultural institutions to enrich campus life and align with community and business goals.
• Support long-term placemaking initiatives and guide the evolution of shared amenities (meeting, wellness, and F&B).
• Assist leasing teams in highlighting the benefits of the building’s amenities, including tours, takeaway perks, and storytelling around hospitality and experience differentiators.

Program Oversight & Leadership

• Oversee the community programming calendar, event budgeting, vendor management, and performance reporting.
• Mentor and supervise the Community Manager, ensuring operational excellence, polished execution, and consistent hospitality standards.
• Lead cross-functional collaboration with Property Management, Engineering, Security, and Retail Operations to deliver seamless experiences.
• Track KPIs and survey feedback (attendance, NPS, MAUs) to measure engagement and drive continuous improvement.

Communications & Digital Engagement

• Own the strategy, tone, and cadence of campus-wide communications — including newsletters, the tenant app, and digital signage.
• Drive app adoption and engagement through storytelling and integrated campaigns.
• Ensure all communications align with brand and campus identity standards.

Service Culture & Tenant Relationships

• Champion Industrious’s hospitality philosophy of making people feel Welcomed, Empowered, and Delighted.
• Cultivate strong relationships with tenant leads and workplace contacts; proactively identify opportunities to enhance their experience.
• Oversee onboarding and orientation across the campus, ensuring every new occupant feels genuinely welcomed and supported.
• Model a hospitality mindset that inspires the broader building and operations teams.

Future Growth: Amenity Strategy & Operations

• Evolve the role to include amenity strategy, operations, and performance management, integrating meeting, lounge, fitness, and F&B spaces into a cohesive experience.
• Partner with ownership and property management to design operational models, service standards, and vendor partnerships that elevate amenity performance.
• Build the framework for transition into a Building Experience Manager role, uniting community programming and amenity operations under one holistic vision. 

About you:

• 5–7 years of experience in hospitality, placemaking, or tenant experience management; multi-site or campus experience preferred.
• Strong leadership, communication, and project management skills.
• Exceptional attention to detail and an intuitive sense for how places make people feel.
• Ability to balance creative vision with operational discipline and financial accountability.
• Proficiency in digital engagement tools and event management platforms.

Compensation:

The annual base compensation for this role ranges from $88,000-$98,000.The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.

You will also be eligible for up to 10% of base salary in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.  Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.