As a Senior Enterprise Client Success Manager, you will be the strategic partner and trusted advisor for Nasdaq eVestment’s largest and most complex enterprise clients. You will own executive relationships, drive adoption and value realization, and directly support revenue growth through retention and expansion. This role requires frequent in-market engagement in New York City, collaborating closely with client stakeholders and internal teams to deliver exceptional outcomes.
Key Responsibilities
Strategic Enterprise Account Leadership
- Serve as the primary point of contact for a portfolio of high-value enterprise clients, building deep, trust-based relationships with C-level and senior stakeholders.
- Develop and execute tailored account strategies that align client business objectives with Nasdaq eVestment’s solutions, driving measurable value and platform adoption.
- Lead regular in-person meetings and business reviews in NYC, proactively identifying opportunities for growth, risk mitigation, and partnership expansion.
Client Advocacy & Value Delivery
- Act as a platform and subject matter expert, advising clients on best practices, new features, and industry trends to maximize ROI.
- Partner with Product, Sales, and Marketing to ensure client feedback informs product development and go-to-market strategies.
- Oversee complex onboarding and solution integrations, ensuring seamless transitions and rapid time-to-value.
Growth & Retention
- Own key retention and growth metrics (e.g., Gross Dollar Retention, Net Dollar Retention), identifying and executing on cross-sell and upsell opportunities.
- Collaborate with Revenue Directors and Relationship Managers to align on territory and account plans, supporting enterprise revenue targets.
- Proactively engage at-risk accounts with tailored action plans to ensure long-term satisfaction and partnership.
Market Presence & Thought Leadership
- Represent Nasdaq eVestment at industry events, client forums, and executive roundtables in the NYC market.
- Deliver thought leadership and educational content to enterprise clients, positioning Nasdaq eVestment as a strategic partner.
Required Skills & Experience
- 5+ years in enterprise client success, account management, or strategic consulting, preferably in SaaS, fintech, or financial services.
- Proven track record managing executive relationships and delivering results for large, complex organizations.
- Exceptional communication, negotiation, and presentation skills; comfortable engaging with C-suite and senior executives.
- Strong analytical and strategic thinking abilities; adept at translating client needs into actionable solutions.
- Willingness to travel frequently within the NYC metro area for client meetings and events.
This position will be located in New York, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $67,300 - $112,200. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq’s programs and rewards are intended to allow our employees to:
- Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
- Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
- Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
- Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
- Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities
For more information, visit Nasdaq Benefits & Rewards Career page.