At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
As a Senior Associate of Trade Operations, you’ll be on the front lines of a bold new category where speed, accuracy, and operational rigor define the customer experience. At DraftKings, we’re launching prediction markets at scale, and you’ll play a vital role in keeping them fair, functional, and future-ready. Whether you’re resolving trade discrepancies, tracking market activity, or refining workflows, your attention to detail and drive for precision will keep the action moving.
Monitor inbound customer orders and assist with resolving trade breaks, rejects, or settlement discrepancies.
Run intraday checks for unusual price movements, trading volumes, or potential rule violations, escalating when needed.
Reconcile daily positions, cash, and fees across internal ledgers and external clearing systems.
Prepare end-of-day operational reports that include metrics like fill rates, latency, and error rates.
Collaborate across teams Product, Compliance, Engineering, and Customer Support—to troubleshoot and resolve operational issues.
Help identify workflow issues or recurring problems that could benefit from process changes or automation.
Contribute to keeping operational playbooks accurate, up-to-date, and audit-ready
Support rotational coverage during early morning or evening market hours.
At least 2 years of experience in trade operations, middle office, or customer trade support at an exchange, broker, or fintech company.
Foundational knowledge of trade lifecycles, including order processing, clearing, settlement, or reconciliation.
Experience using Excel; familiarity with SQL or BI tools is a plus
Clear written and verbal communication skills, especially when translating technical issues for non-technical teams.
Strong attention to detail and accountability when working with sensitive or time-critical data.
Flexibility to support rotating shifts during live market coverage windows
A proactive mindset with a willingness to learn and adapt in a fast-moving, highly regulated space.
Interest in event prediction markets, sports trading, or financial markets.
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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 76,000.00 USD - 95,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.