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Job Summary:
The Senior Clerk, Accounts Receivable, Customer Service, & Quality Control supervises the workflow and the efficient operation of the Accounts Receivable and Customer Service & Quality Control Group and its Associates. These groups are responsible for processing all transactions related to cash processing, non-patient billing and non-patient accounts receivable functions as well as payables related activities, including customer service and vendor statement review.
Essential Functions & Responsibilities:
- Supervises the workflow and Associates who are responsible for processing all approved supplier/vendor invoices, payment requests, and student/non-employee expense reports.
- Monitors the incoming work volume and redistributes among the Associates.
- Works with Associates in assigned area to establish goals and objectives, evaluates performance, provides feedback and reviews as needed.
- Assists Manager in the hiring process for new Associates as needed.
- Ensures transactions are processed timely, accurately, and in compliance with MWHC’s governing policies. Takes corrective action as necessary to ensure departmental goals are accomplished by established deadlines.
- Handles escalated matters in a professional and knowledgeable manner. Responds timely to escalations.
- Receives payments and notification of deposits. Analyzes and posts all deposits to the appropriate accounts for both A/R and non-A/R miscellaneous cash receipts.
- Prepares deposits and ensures timely deposit of funds with the bank in accordance with departmental standards and policies.
- Records intercompany account transfers, daily bank report transactions, and daily trial balances for numerous companies.
- Prepares and edits all bills prior to distribution. Mails or otherwise distributes bills to customers, including all detailed support or other correspondence when applicable.
- Prepares and distributes customer statements as required.
- Prepares and monitors A/R aging reports and takes appropriate action to collect on past due accounts.
- Communicates effectively with customers and vendors to resolve complaints, responds to questions and requests for information to facilitate payment.
- Supports Accounts Payable by processing settlement runs to include checks with positive pay files, ACH files and e-payable files, voiding checks and handling stop payment requests and performing supplier maintenance tasks.
- Prepares sales and use tax check requests and filings. Prepares unclaimed property filings and research.
- Provides assistance in other areas of the department as appropriate.
- Performs other duties as assigned.
Qualifications:
- Relevant leadership experience in a large operational department/group required.
- A minimum three to four years of Accounts Receivable, billing, or accounting experience
- Proficiency with Microsoft Office suite of applications, along with a strong orientation to using personal computers in a network setting
- Proficient knowledge of Excel.
- Experience with Workday a strong plus.
- Experience with policy enforcement.
- Excellent written and verbal communication skills coupled with customer service skills.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.