Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Salary: Up to £37,000
Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365
Location: 33 Grosvenor Place, London, SW1X 7HY
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Protective Services Supervisor to join our Protective Services Department.
Reporting to the Protective Services Security and Control Room Manager you will assist the Protective Services department in leading Cleveland Clinic London’s (CCL) Regional Security Operations, London Security Operations Center (LSOC), combined with emergency & disaster management functions to reduce risks to people, property and activities in the organisation.
The role is directly responsible for the quality of the patient/visitor experience and for employees within functional areas. The role will create and operationalise measures of success and uses data to make effective decisions that continuously improves security and service, operates efficiently and ensures effective stewardship of resources. The Protective Services Supervisor will also assist in coordinating CCL’s response to an emergency.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
Recruit, manage, and supervise the security team, including performance management, absence management, and regular appraisals.
Develop and deliver training programs, ensuring staff are familiar with standard operating procedures (SOPs) and policies.
Oversee the use of security technology including CCTV, access control systems, and alarms, ensuring efficient operation.
Monitor and ensure the completion of required reports (daily, weekly, monthly) within established timelines.
Ensure all team members have clear development plans and support them in meeting their professional objectives.
Regularly evaluate team performance and provide constructive feedback.
Perform additional tasks as delegated by management to support department goals.
Other duties as assigned
What we need from you?
Valid SIA Door Supervisor (Required)
Valid SIA Public Space Surveillance (CCTV) license (Required)
Military or Police training (Desired)
High school diploma (or equivalent), Security NVQs, and supervisory experience (Required)
Military or police experience, or equivalent combination of education, training, and experience (Desired)
Extensive experience over several roles or equivalent progression in a supervisory security/military/police operational position (Required)
Demonstrable experience and expertise within UK security sector or international experience in a Military or Civilian Operational role (Required)
Demonstrable experience in team leadership in a demanding security operations environment (Required)
Demonstrable experience using up to date technology and leading the team of a 24/7 security operations centre (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Required)
Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Required)
What we can offer you?
We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:
210 hours Annual leave plus 8 days Bank holiday a year
Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
Private Medical Insurance and Private Dental Insurance
Life Assurance
Employee Assistance Programme
Seasonal Ticket Loans
Child Care Vouchers
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.