Security Coordinator

Position Title: Security Coordinator

Department: Security

Reports to: Security Director

FLSA Status: Exempt / Full-Time Salary

Union Code:  Non-Union

Minimum Pay Rate: $64,500

Maximum Pay Rate:  $71,700

Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU!

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime!

Our Company Values

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values.

Key Attributes for Success

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for both internal & external guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.
• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
• Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoys collaborating effectively with colleagues and partners.
• Likes building and nurturing strong relationships within the team.
• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.
• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
• Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.
• Enjoys conveying information clearly, confidently, and with warmth.
• Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.
• Likes anticipating guest needs and consistently exceeding expectations.
• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires to identify and resolve issues creatively and efficiently.
• Enjoys handling guest/client concerns with empathy and professionalism, turning challenges into opportunities.
• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.
• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.

POSITION SUMMARY:
The Security Coordinator supports the Director of Security and Security Managers in achieving the goals and objectives of the Security Department. This position plays a crucial role in providing outstanding service and ensuring effective operational support for all events and daily activities. Key responsibilities encompass assisting with the training, coordination, and oversight of part-time staff; facilitating event operations and security logistics; handling administrative duties; and delivering exceptional customer service to all guests, employees, and partners at Barclays Center.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do

• Create Barclays Centers’ positive reputation for excellent customer service by assisting with the hiring, training, and supervising of part-time staff.
• Create and manage staff schedules and payroll for both part time and full-time team members.
• Ensure staff compliance with policies and procedures, counsel and discipline Security personnel as needed, and manage employee records and notes.
• Ensure that staffing levels are appropriate during events and that staffing resources are properly briefed, deployed and redeployed as necessary.
• Assist with preparing, planning, operating, and executing events at Barclays Center.
• Responsible for maintaining equipment standards, inventory, cleaning, and distribution for Security personnel. This includes creation and distribution of name tags, ID Badges, radios, wands and security uniforms.
• Create and distribute event paperwork tailored to event staff.
• Respond promptly to comments, questions, suggestions, and complaints received by our Guests via phone, mail, email, fax, and during events.
• Manage guest lost and found and promptly respond to guest inquires.
• Provide administrative support and complete projects/tasks as assigned for Security Department.
• Maintain and update Security forms, Databases, and offices.
• Assist in creating and monitoring all department policy and procedural guidelines/ handbooks.
• Assist in creating and implementing recognition program, incentives, and initiatives for part-time staff.
• Carry out administrative tasks for the entire Security Department team.

CANDIDATE PROFILE: Who You Are

The Security Coordinator is a proactive and dependable security professional with a strong background in coordinating and supporting arena security operations, event management, and staff oversight. Skilled in managing daily administrative and operational tasks, including scheduling, credentialing, incident reporting, NYS Licensing requirements and maintaining compliance with venue and departmental standards. Demonstrates leadership through clear communication, problem-solving, and the ability to anticipate operational needs during high-volume events. Experienced in collaborating with management, law enforcement, and cross-departmental partners to ensure efficient execution of security plans and a consistent standard of safety. Committed to fostering a professional culture of accountability, service excellence, and continuous improvement across all facets of security operations.

KEY COMPETENCIES: Skills You Possess

• Experience in an employee staffing software such as ABI, ADP, or other  relevant time management software.
• Ability to be proactive, recognize problems and find solutions.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work in a fast-paced environment and simultaneously manage a high level of detail across multiple projects.
• Ability to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
• Ability to work well within a team environment, assisting and supporting team members whenever needed.

QUALIFICATION STANDARDS

• College degree in Business, Communications or related area of study preferred.
• Minimum of 2 years customer/guest service experience, preferably in a sports and/or entertainment facility.
• Proficiency in Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) is required.
• Must be prepared to work long, irregular hours for extended periods as determined by the event schedule (weekends and holidays included)
• Must be able to stand/walk for long periods of time and can lift 40 lbs.
• Employee must maintain a neat, well-groomed and professional appearance that always conveys professionalism, whether in the office or out of the office, particularly during events.
• Must pass a criminal background check, employment check and a drug test prior to employment.
• Ability to communicate effectively in English both verbal and written.

Barclays Center/Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Barclays Center/ Legends Global may require an employee to perform duties outside his/her normal description.