At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Purpose:
Responsible for utilizing a department issued bicycle and safety equipment to control access to, conduct physical inspections of and monitor guest and team member activity located at, the facilities, which constitute Loews Hotels at Universal Orlando. To ensure the safety and security of guests and employees and the protection of LHUO property and assets.
Essential Functions and Responsibilities:
- Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
- Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
- Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
- Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
- Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
- Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
- Maintains signature lists of Management personnel authorized to sign package removal passes
- Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
- Prepares necessary maintenance requests for safety related maintenance requirements
- Monitors Fire Control Computers
- Documents all security related issues and assistance provided in appropriate Security reports
- Logs, stores, and returns lost and found items in accordance with hotel policies
- Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
- Monitors and ensures compliance to hotel key control policies by all employees
- Interacts with guests in a courteous and professional manner
- Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
- Completes all daily reports in accordance with the Safety Security Manual
- Shall operate departmental vehicles to include vehicles and specifically bicycles.
- May assist in the collection/distribution of employee uniforms
- May assist in the distribution of employee paychecks
- May assist in obtaining materials from Storeroom areas during non-operating hours.
- Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
- Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
- Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
- Additional patrolling duties include riding their assigned bike or department vehicle into all garages and parking lots from ground floor to top floor.
- Must be observant and engaging with all guests and team members, making them aware of their presence.
- At times may have to provide traffic direction and control on hotel property
- Operates radio communications equipment across multiple locations and channels
- Passes a Security department approved LEBA certification test
- Other duties as assigned
Required Qualifications:
- Excellent observation, communication, guest service and report writing skills
- Minimum two years previous Security experience in large convention hotel environment
- Possess, Class "D" Security license, CPR and First Aid certification, or ability to obtain
- Ability to speak, read and write English fluently
- Able to work a flexible schedule, including weekends and holidays
- Must successfully complete the LEBA training program when offered
Education:
- High School diploma or equivalent
Experience:
- Minimum two years previous Security experience in large convention hotel environment