Seasonal Gift Card Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!  

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Seasonal Full-Time Gift Card Agent who shares our passion for excellence and who infuses enthusiasm into everything they do! This seasonal position will run from November 24th, 2025 through December 25th, 2025. 

About the role: 

The ideal candidate will deal effectively with clients via telephone and in person to sell and process gift cards for the hotel, spa and restaurant. Their main duties include explaining available gift card options, processing sales transactions, activating cards, and ensuring that the correct value is loaded. They may also answer guest inquiries about balances, promotions, or how the cards can be used. 

What you bring:

• We are looking for an individual who poses an affinity for guest service!  We are seeking an experienced customer service professional with excellent phone skills, ability to multitask and problem solve, and have a passion for service and hospitality. Applicants should be willing team players, comfortable with computer systems, as well as communicating over the telephone. 
• We are looking for candidates who have excellent personal presentation and interpersonal skills. The ideal candidate will also have a positive, can-do attitude. 

Additional preferred qualifications & skills:  

• 1-year previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast-paced Hotel operation.  
• Previous experience with OPERA PMS, and Book4Time is an asset  
• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.  
• Additional language a definite asset for career growth.  
• Completion of Post Secondary Education in Hospitality or related field.  
• This position requires a willing team player, comfortable with computer systems as well as communicating over the telephone.  

What we offer:  

• Excellent Training and Development opportunities
• Complimentary Employee Meals
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

... and more!

Schedule & Hours  

The ideal candidate will have an open availability and able to work weekdays, weekends and holidays  

Contract will be November 24th, 2025 through December 25th, 2025. 

We look forward to receiving your application!  

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.