Scaled Customer Success Manager, German Speaker- Barcelona, Hybrid

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day.  A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.  This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates. 

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

Please note this will be a hybrid role: 3 days from our office in Barcelona, 2 days remote.

Key Job Responsibilities:

• Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
  
  
• Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
  
  
• Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.
  
  
• Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.
  
  
• Competitive Positioning: Demonstrated acumen to proactively identify competitor influence within accounts. Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.
  
  
• Technology Acumen: Ability to understand and address complex technical challenges and translate technical value into business impact. Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.
  
  
• Provide Data-driven Insights: Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends. Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation.
  
  
• Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
  
  
• Triaging and Escalation Management:  Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.
  
  
• Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input.
  
  

Essential Requirements:

• Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
• 3+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
• Must have Languages: Fluent in English and German 
• Solid knowledge of iPaaS (Integration Platform as a Service)/API/Data management (e.g. data products, data operations, ELT, data orchestration, etc.) and cloud architecture (AWS, Azure, or Google Cloud).
• Strong technical aptitude and desire for continued learning
• Ability to engage with platform owners and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.

Required Qualifications

• Education: Bachelor’s or diploma in Management Information Systems (MIS), Computer Science, or a related technical field.
  
  
• Technology Certifications Preferred: Developer or Architecture Certification in Middleware iPaaS, Cloud Native, or APIM Platform.
  
  

New Hire Bootcamp Certifications: Achieve full Boomi Developer, Architect, and Administrator certifications led by Boomi within the first two months of employment.